Vishal Lagishetty
Perth,WA
Summary
Dynamic professional with a proven track record in digital operations at Cognizant and exceptional customer service skills. Excelled in troubleshooting and resolving tech issues, enhancing customer satisfaction at ICICI Bank. Skilled in Windows OS, MS Office, and critical thinking. Demonstrated flexibility and time management, achieving significant client loyalty and operational efficiencies.
Overview
8
8
years of professional experience
Work History
Chauffeur Driver
YD Airport transfer services
03.2022 - 09.2024
- Providing client transport to and from airport, train stations and residentials across suburban and regional locations.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
Console Operator
AA holdings BP Kingsbury
08.2019 - 01.2023
- Resolving various issues and complaints both in-store and on phone calls and achieving daily KPIs while maintaining customer loyalty.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Agent
Coles Epping
03.2021 - 06.2022
- Resolved various issues and complaints both in-store and on phone calls reaching positive outcomes thereby maintaining customer loyalty.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Process Executive
Cognizant
03.2017 - 02.2018
- Worked as Process Executive at COGNIZANT for digital operations with GOOGLE as client
- Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
Phone Banking Officer
ICICI BANK
06.2016 - 01.2017
- Where I used to interact with customers and solve their queries regarding the savings bank account, fixed deposits, credit cards, Net banking Troubleshooting etc.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Used CRM system daily to maximize service opportunities and enhance communication.
Education
Williams Light Institute
01.2021
Master of Science - IT
Charles Sturt University
01.2020
Bachelor of Science -
Mallareddy Engineering College
01.2016
Skills
- Windows OS XP, 7, Vista, 8, 10
- Digital operations and designs
- Troubleshooting and resolving desktop issues
- MS Office products
- Troubleshooting IOS and Android mobile devices including both hardware and software
- Time Management
- Research and Analytics
- Planning
- Critical thinking and problem solving
- Listening, writing and speaking
- Patience
- Flexibility
Hobbies and Interests
- Sports- Cricket
- Reading
- Exploring electronic gadgets
Timeline
Chauffeur Driver
YD Airport transfer services
03.2022 - 09.2024
Customer Service Agent
Coles Epping
03.2021 - 06.2022
Console Operator
AA holdings BP Kingsbury
08.2019 - 01.2023
Process Executive
Cognizant
03.2017 - 02.2018
Phone Banking Officer
ICICI BANK
06.2016 - 01.2017
Williams Light Institute
Master of Science - IT
Charles Sturt University
Bachelor of Science -
Mallareddy Engineering College
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