Vishal Malhotra
Sydney ,Nsw
Summary
At Novotel Sydney, excelled as a Customer Service Representative by adeptly managing high-stress situations, enhancing customer loyalty through empathetic conflict resolution. Demonstrated exceptional problem-solving and active listening skills, significantly improving customer satisfaction. Achieved efficient resolutions, balancing customer needs and company interests, showcasing critical thinking and customer service expertise.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Novotel Sydey
01.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science -
Arunacahal University
Delhi03.2014
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Novotel Sydey
01.2015 - Current
Bachelor of Science -
Arunacahal University
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