Vishal Patel
Wentworthville,NSW
Summary
An IT Engineer with over 5 years experience in networking, supporting and implementing infrastructure and applications would like to apply and develop my knowledge and skills to handle backend services for clients’ requirements .With these skills and attributes, I will provide good customer service, hard work and strong time management skills to this position.
Overview
5
5
years of professional experience
Work History
DevOps Engineer
NSW Data Analytics Centre
01.2023 - Current
- Working on ways to automate and improve development and release processes via scripting languages
- Improved code deployment efficiency by automating processes with CI/CD pipelines.
- Mitigated security risks by conducting regular vulnerability assessments and applying necessary patches.
- Supporting the DAC Advanced Analytics services in a complex hybrid environment with a wide variety of services (analytics, database, visualization) - This includes Databricks, Snowflake, ETL systems, databases, and visualization tools (Qlik, Tableau etc.) hosted on Linux, Azure, AWS & GCP cloud environments
- Automated manual tasks through scripting languages such as Python or Shell, boosting team productivity levels.
- Carry out operational, compliance and application maintenance tasks via strategy-building tools
- Maintained version control systems like Git or SVN for seamless collaboration among developers and engineers during project lifecycles.
- Reduced system downtime for critical applications by implementing robust monitoring and alerting tools.
Assistant DevOps Engineer
NSW Data Analytics Centre
08.2022 - 12.2022
- Developing, maintaining, and supporting automation pipelines that enable safe deployment of change
- Provide Level 2 administration support to customers and stakeholders
- Provide support to governing bodies, groups and committees on ICT-related issues and projects to support activities to meet Government and Organizational priorities
- Collaborated closely with product development teams and other stakeholders.
- Provide ongoing support to users and address any post-migration issues or questions
- Analyze existing on-premises SharePoint environment, evaluate content, customizations, and dependencies to develop a comprehensive migration strategy
- Work with cybersecurity threats and ensuring that systems are safe and secure
- Supervised software life cycle from preliminary needs analysis to enterprise-wide deployment and support.
- Reduced system downtime for critical applications by implementing robust monitoring and alerting tools.
ICT Engineer
NSW Data Analytics Centre
11.2021 - 08.2022
- Provide administrator support for data visualization tools like Qlik, Tableau and Power BI
- Enforce governance policies and data compliance regulation and maintain data integrity across SharePoint Online sites
- Provide support to governing bodies, groups and committees on ICT-related issues and projects to support activities to meet Government and Organizational priorities
- Create and maintain support documents on Confluence regarding administrative process, instructions, and guidelines to ensure effective knowledge sharing.
- Implemented mobile device management policies ensuring secure access control over company information.
- Migrated legacy systems to modern environments, minimizing disruption while maintaining functionality throughout transitions.
Desktop Support Analyst/EUC
WSLHD NSW Health
09.2020 - 11.2021
- Providing on site IT Support (Level 2) to end users via Phone and walk-in
- Provided on-site and remote technical support to users.
- Provide applications access such as VAM use for vaccination to nurses and doctors
- Printers, desktops, and laptops setup for new staffs
- Assist new staff with registering their profile to access required applications
- Manage SLAs and priorities of requested items and incidents in the ticketing system
- Check software installation via SCCM for laptops and desktops
- Manage the image installation to the desktops and laptops
- Setup meeting rooms for executive staffs for NSW Health including MS Teams and Cisco Jabber
- Provide administrator support for MS Office365 applications including SharePoint
- Manage End user profile via Active directory.
EUC Engineer
Transport for NSW
10.2019 - 07.2020
- Providing onsite level 2 customer support via Phone and E-Mail
- Provide walk-in or face to face support to the users including VIP customers
- Provide SCCM admin support for product lifecycle and manage Windows 10 rollout
- Handle the windows 10 migration, including backup and re-image the machines for the end users
- Check the software installation via Active directory on SCCM
- Create and manage user profile on Active Directory
- Handle issues with windows SOE and escalate appropriately
- Manage windows rollout and build the laptop and PC for user
- Build 10-15 devices in a day
- Guide customers via remote support for any IT issues
- Manage Office 365 migration for the end user
- Setup the meeting room for the users and provide them support
- Setup the desk for user including docking station, monitors and printer
- Manage inventory of incoming and outgoing stocks.
Desktop Support Technician
Project Evergreen
07.2019 - 09.2019
- Build the devices under large windows rollout project environment
- Troubleshooting of software, hardware, and network issues
- Manage the order processing for incoming stock and maintain the invoices for them
- Check the software installation via Active directory on SCCM
- Manage data through Active Directory
- Provide post migration support to the client
- Install windows 10 on equipment
- Software packaging
- Build 10-15 devices in a day
- Manage inventory of incoming and outgoing stocks.
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
Education
Master of Information Technology in Networking -
Central Queensland University
Sydney, NSW07.2018
Bachelor of Computer Engineering -
Ganpat University
India07.2015
Skills
- Microsoft Office 365
- Azure
- AWS
- ETL
- Tableau
- PowerShell
- Linux
- SQL
- Snowflake
- Power BI
- Active Directory, SCCM
- Windows Servers
- ServiceNow, Zendesk, Remedy, JIRA
Attributes
- Flexible
- Problem solver
- Customer service and communication
References
Available upon request.
Timeline
DevOps Engineer
NSW Data Analytics Centre
01.2023 - Current
Assistant DevOps Engineer
NSW Data Analytics Centre
08.2022 - 12.2022
ICT Engineer
NSW Data Analytics Centre
11.2021 - 08.2022
Desktop Support Analyst/EUC
WSLHD NSW Health
09.2020 - 11.2021
EUC Engineer
Transport for NSW
10.2019 - 07.2020
Desktop Support Technician
Project Evergreen
07.2019 - 09.2019
Master of Information Technology in Networking -
Central Queensland University
Bachelor of Computer Engineering -
Ganpat University
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