Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vishal Patel

New Lambton, Newcastle,NSW

Summary

Dynamic Store Manager at Metro Petroleum with proven expertise in customer service and team leadership. Enhanced customer satisfaction through innovative training programs, resulting in significant sales growth. Skilled in strategic sales analysis and relationship building, fostering strong client connections and driving operational success. Recognized for developing effective merchandising strategies that maximized revenue.

Overview

18
18
years of professional experience

Work History

Store Manager

Metro Petroleum
12.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.

Area Sales Manager

Aristo Pharmaceuticals Pvt Ltd
08.2018 - 10.2024
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
  • Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
  • Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
  • Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
  • Led sales region to increase sales and boost team morale.
  • Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
  • Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
  • Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
  • Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
  • Collaborated with clients and distributors to create and promote new products.
  • Drove cost efficiencies across various areas including staff training, inventory control and customer acquisition by continuously optimizing processes and systems.
  • Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
  • Streamlined internal processes by working closely with cross-functional teams such as operations, logistics, and finance departments to ensure smooth transactions for customers.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Organized promotional events and interacted with community to increase sales volume.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Medical Representative

Apex Laboratories Pvt Ltd.
05.2007 - 07.2018
  • Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
  • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
  • Assisted physicians with patient education efforts, providing resources and support as needed.
  • Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
  • Demonstrated comprehensive product expertise during sales calls, addressing client questions with confidence and authority.
  • Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
  • Recognized trends within territory and industry to create proactive plans.
  • Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
  • Conducted market research on competitor products and services, informing tailored sales pitches and strategies.
  • Improved product knowledge for team members through regular training sessions and workshops.
  • Leveraged strong communication skills to present complex medical information in an easily digestible manner for diverse audiences.
  • Evaluated promotional campaigns'' effectiveness by analyzing data on product adoption rates among target demographics.
  • Monitored inventory levels proactively, mitigating potential shortages or surpluses before they impacted operations or customer satisfaction.
  • Facilitated launch of new pharmaceutical products, closely collaborating with marketing and R&D teams.
  • Improved product knowledge among healthcare staff with regular training sessions.
  • Conducted detailed product presentations for healthcare professionals to increase product awareness.
  • Coordinated with supply chain to ensure timely delivery of products, minimizing disruptions in client operations.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Scheduled, updated and maintained product preparations and customer promotions.
  • Demonstrated products and specific features at customer locations and special events.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.

Education

Bachelor of Commerce - Accounting

Gujarat University
Ahmedabad. Gujarat. India.
04-2007

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Team leadership
  • Customer service management
  • Team building and leadership
  • Sales expertise
  • Relationship building and management
  • Sales strategies
  • Sales analysis
  • Sales coaching

Languages

Hindi
Full Professional
English
Full Professional
Gujarati
Native or Bilingual

Timeline

Store Manager

Metro Petroleum
12.2024 - Current

Area Sales Manager

Aristo Pharmaceuticals Pvt Ltd
08.2018 - 10.2024

Medical Representative

Apex Laboratories Pvt Ltd.
05.2007 - 07.2018

Bachelor of Commerce - Accounting

Gujarat University

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Vishal Patel