Summary
Work History
Education
Skills
Timeline
Generic

Vishal Rana

Wentworthville,NSW

Summary

To transition my experience and skills within the Security and Operations field to a fulfilling role within the Operations/Facilities Management Industry Operations Manager Highly qualified professional Operations Manager specializing in the security field. I have a proactive problem-solving mindset and a proven ability to work in a dynamic environment. I am adept at investigating disturbances, resolving conflict, and defusing volatile situations before they escalate and well-versed in identifying potential risks and using common sense in high-stress situations. Confident and possess an agile technical mind that can develop innovative ideas for seemingly intractable problems through critical thinking and objective analysis.

Work History

State Operations Coordinator

Securecorp
04.2023 - Current
  • Staff recruitment and resourcing across over 20 NSW sites
  • Budget management
  • Overseeing operations management of client sites as required
  • Contractor management
  • Staff training – new starters and professional development training for current staff
  • Development of training modules to suit requirements or where gaps in skill sets are determined
  • Oversight of site compliance for NSW sites
  • Managing performance to adhere to agreed KPIs and budget targets
  • Process development and improvement head of security (premium assets)

Head of Security Operations

Securecorp
12.2021 - 03.2023
  • Managing a team of 25+ Security officers including 2 supervisors, 1 team leader, and 6 controllers
  • Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
  • Develop, promote, implement, and monitor different reporting and audit mechanisms to ensure Security compliance, and risk mitigation, and enhance coordination
  • Fluent in various Building management systems
  • Ensure effective stakeholder communication- contractors, customers, CMO & retailers
  • Responsible for developing & implementing overall security policies in accordance with Security Operational Manual (SOM) to efficiently run and secure the iconic heritage buildings of Australia
  • Assisting Operations team to manage day-to-day facilities and building operations of premium Sydney CBD Assets-Queen Victoria Building, The Galeries Victoria & The Strands Arcade
  • Using various access control systems such as Integriti, ProWatch, and Titan to control and manage on-demand access requests
  • Responsible for managing & auditing a fully-fledged GENETEC and MILESTONE CCTV system
  • Competent in working FIP panel and the start-up of the mechanical plant infrastructure.
  • Responsible for engaging with base building contractors and tenants for access and coordination of permits and fire isolations as required
  • Head of Emergency control organization (ECO) and Emergency Planning Committee (EPC) which puts together a business continuity plan in the event of a catastrophe
  • Develop weekly training modules in accordance with Crisis and Emergency Management System (CEMS) to prepare & train team members for catastrophic incidents such as Active armed offender attacks, Code red Alpha, Bomb threats, floods, etc
  • Responsible for overall site Work Health Safety (WHS) such as SWMS (Safe Work Method Statement), JSEA (Job Safety Environment Analysis), OHS Toolbox Talks, QHSE (Quality Health and Safety Environment), SOLV safety portal for Hazard reporting and mitigation
  • Responsible for managing sites’ weekly & daily audits that comprise of site’s critical infrastructure such as plant rooms, fire control rooms, access control systems, CCTV audits, VT inspections, and Asset weekly inspections
  • Active involvement in capital expenditure projects (CAPEX) and operational expenditure (OPEX) projects for all 3 assets
  • Handling Roster optimizations for cost-effectiveness to ensure the successful execution of contracts & minimization of non-billable hours
  • Assisting & coordinating with the federal police Dignitary protection unit for VIP visits to QVB
  • Responsible for monthly KPI meetings with clients to discuss monthly performance, site-specific issues, and future security policies
  • Programmed Key watcher proactively to have a better understanding of access control across 3 sites
  • Liaising with National OPS team for site annual risk assessment and escalating all site-related issues/risks/hazards to mitigate liabilities
  • Managing overall site compliance, including monthly inspections, weekly SOM, and CEMS toolbox talks records, staff compliance, site training matrix, etc
  • Working closely with client’s OPS and IT team to maintain and develop incident reporting portals such as AUROR Incident Reporting and Risk Console for insurance and intelligence purposes
  • Auditing and maintaining 10 First-aid Kits in accordance with the WHS compliance policies.
  • Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.

Control Room Operator/Security Officer

Securecorp
02.2021 - 12.2021
  • Coordinate with centre management in daily activities to keep the centre safe and secure
  • Doing various daily reports, and incident reports recording daily activities and incidents
  • Working with other Teams such as cleaners and contractors
  • Make sure all the contractors have done their site-specific inductions and signed in
  • Doing enough patrolling as a rover to prevent unauthorized access and external damage to property
  • Maintaining active liaison with all the tenants to address their issues asap
  • Perform First aid when necessary
  • Manage incidents with local police, Ambulance, and Fire service to ensure utmost safety
  • Observe for signs of crime or disorder and investigate disturbances
  • CCTV footage & Alarm systems across the building
  • Issue relevant permits to contractors such as hot works, working at height, confined space, high risk
  • Crowd control duties on various events such as Christmas, and promotional events
  • Ensuring that all work that was undertaken on site is according to the site safety standards and requirements

Education

Cert 4 in Security Management -

Asset College
Parramatta, NSW
07.2023

Cert 4 in Work Health And Safety -

Australian Skills Academy
Bankstown
05.2022

Master of Information Technology - Information Technology

Charles Sturt University
Sydney, NSW
06.2019

Bachelor of Technology - Information Technology

Kurukshetra University, India
06.2016

Skills

  • Strong written and verbal communication skills
  • Advanced computer skills including MS-office that help in problem-solving and saving time
  • Productive team player, with excellent interpersonal skills
  • Proactive skills to manage risk, liabilities, compliance, and emergency management training
  • Excellent Security Analytical Skills including leadership and managerial skills

Timeline

State Operations Coordinator

Securecorp
04.2023 - Current

Head of Security Operations

Securecorp
12.2021 - 03.2023

Control Room Operator/Security Officer

Securecorp
02.2021 - 12.2021

Cert 4 in Security Management -

Asset College

Cert 4 in Work Health And Safety -

Australian Skills Academy

Master of Information Technology - Information Technology

Charles Sturt University

Bachelor of Technology - Information Technology

Kurukshetra University, India

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Vishal Rana