VISHALI V
Box Hill
Summary
Seeking for an opportunity to work and utilize my professional skills to improve client satisfaction for the benefits of the organization.
Organized, Enthusiastic, Hard-working Dental Receptionist /Practice Manager successful at managing multiple priorities with a positive attitude. Motivated to learn, grow and excel in Dentistry.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Envista
06.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining service quality
- Well versed with CRM and SAP applications.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Dental Receptionist
Smiles Plus Dental Care
03.2022 - 06.2024
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Processed patient insurance claims and verified coverage to ensure accurate billing.
- Maintained electronic health records with attention to detail for compliance purposes.
- Trained new staff on office procedures and software systems for efficient operations.
Dental Receptionist
Winston Hills Family Dental Care
02.2019 - 02.2021
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Stock Management.
- Managing return of stock, Back ordered stock .
- Processing quotes,returns, credits,Records Management.
- Dental terminology and materials Knowledge
- Dental Charting (Restorative and Periodontal)
- Digital scanning for Mouth Guards, Crowns , Bridge Framework designs, Aligners
- Willing to learn latest advancements in Dentistry.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Monitored supply levels within the office and ordered new materials as needed.
- Collected payments from patients in accordance with established policies and procedures.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Assisted in the maintenance of dental equipment and supplies inventory.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Verified patient's eligibility for benefits under various insurance plans.
- Prepared correspondence letters for insurance companies related to claims processing.
- Answered and managed incoming calls and emails.
- Verified, updated and entered patient information into system.
- Took customer payments and billed insurance companies for remaining balance.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Arranged documents for insurance claims.
Dental Assistant/Receptionist
Lourdes Dental Centre
01.2019 - 09.2019
Dental Assistant
Winning Smiles Dental Surgery
11.2018 - 09.2019
Education
Undergraduate Course in Dentistry - Dentistry
AIDSR
INDIA08-2017
Skills
- Great Communications Skills
- Sound Knowledge of Clinical Dentistry and Dental Services Industry
- Worked in Fast paced environment
- Good Computer(Microsoft Word and Excel) knowledge
- Punctual and highly organized in daily duties
- Manage high volume Of Phone Traffic with great efficiency
- Worked with different Dental Software's like Oasis,D4W
- Dental Radiography Intraoral and OPG
- Records Management
- Dental terminology and materials Knowledge
- Digital scanning for Mouth Guards, Crowns , Bridge Framework designs, Aligners
- Willing to learn latest advancements in Dentistry
Personal Information
- Date of Birth : 25th December,1994
Disclaimer
- I hereby declare that the above-mentioned information is correct up-to my knowledge and I bear the responsibility for the correctness of above mentioned particulars.
References
- Dr. Vaishnavi Movva (Dentist). Contact details:0404666008.
- Vandana (Practice Manager-Bupa) vandaniravi0508@gmail.com
Timeline
Customer Service Representative
Envista
06.2024 - Current
Dental Receptionist
Smiles Plus Dental Care
03.2022 - 06.2024
Dental Receptionist
Winston Hills Family Dental Care
02.2019 - 02.2021
Dental Assistant/Receptionist
Lourdes Dental Centre
01.2019 - 09.2019
Dental Assistant
Winning Smiles Dental Surgery
11.2018 - 09.2019
Undergraduate Course in Dentistry - Dentistry
AIDSR