Vishal Reddy D
Business Analyst
Melbourne
Summary
I have over 4 years of experience as a Business Systems Analyst, driven by a results-oriented approach. I specialize in leveraging my expertise in Business Intelligence, Data Analysis, and client engagement to design and implement tailored CRM solutions that enhance business processes and improve client satisfaction. My strong technical background, combined with a deep understanding of client needs, allows me to create impactful, scalable solutions. With prior experience as a Software Engineer, I bring a unique blend of analytical skills and collaborative abilities to navigate complex challenges and deliver high-quality results.
Overview
5
5
years of professional experience
5
5
Certifications
Work History
Business Analyst
DJCS
5 2022 - 07.2024
- Technical Expertise: Proficient in data handling and analysis along with utilizing the Freshsales platform to build and configure tailored CRM solutions, incorporating workflow automation, custom modules, and integrations with other software systems.
- Client Engagement: Collaborated closely with clients to understand their unique business processes, challenges, and objectives. Conducted in-depth needs analysis and translated requirements into scalable CRM solutions.
- Solution Design: Designed and documented comprehensive CRM solution architectures, considering scalability, data security, and compliance with best practices.
- Integration and Data Migration: Successfully integrated Freshsales with various third- party applications and managed data migration processes to ensure a seamless transition to the new CRM system.
- User Training: Conducted training sessions for end-users and client teams to facilitate the adoption and effective utilization of Freshsales, ensuring a smooth transition.
- Workflow Automation: Implemented automation rules, workflows, and custom functions to streamline business processes, boost efficiency, and enhance user productivity.
- Customization: Tailored Freshsales to meet specific business requirements through custom module creation, field customization, and personalized reporting.
- Quality Assurance: Rigorously tested solutions including A/B testing and RCA to ensure they met client specifications, identified and addressed any issues, and optimized system performance.
- Client Satisfaction: Maintained strong client relationships by providing ongoing support, addressing issues promptly, and offering solutions to enhance their experience.
- Team Collaboration: Worked closely with cross-functional teams, including developers, project managers, and support staff, to ensure successful solution delivery.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Software Engineer
CPA
02.2022 - 05.2022
- Designing, Developing and Deploying Solutions for different clients as per their given requirements.
- Utilized specific tools/technologies, e.g., SQL, APIs, CRM platforms to troubleshoot and resolve complex technical issues during implementations.
- Engagement Platforms, particularly focusing on LCM(List and Campaign Management) for UCCE (Unified Contact Center Enterprise) and U-Nexsys for UCCX(Unified Contact Center Express).
- Gathering customer / client Requirements, Analysis, solution designing, preparing proposal forsolution approach.
- Deployed Optimized List management solutions for Cisco UCCE & UCCX.
- Troubleshooting Dialer related problems.
IT SYSTEMS Analyst
Commonwealth Bank of Australia
09.2021 - 02.2022
- Acting as the primary point of contact for staff regarding IT issues, queries, and requests, and recording all issues raised via phone/email/web in the Service Desk system (ServiceNow)
- Expertly creating user accounts on O365, Active Directory, MS Exchange
- Performing technical maintenance and software installations and updates
- Collaborating with cross-functional teams to support troubleshooting and minimize service interruptions
- Managing and maintaining Active Directory (AD) infrastructure and security, Hands on experience of the Citrix-Microsoft Desktop Virtualization Solutions (Citrix Xen Desktop and Citrix XenApp versions)
- Implementing, deploying, and supporting Citrix Xen Desktop and Citrix Provisioning Services, maintaining Microsoft Server and Desktop Operating Systems (2003/2008/2012, XP, 7, 8)
- Installing printers, copiers, projectors, AV equipment, and installing applications, updates, and patches
- Collaborating with other departments to resolve user issues.
Business Analyst
KPi-Tech Services
05.2017 - 06.2019
- Identifying gaps between current and desired future state operations, which suggests an understanding of data structures and business processes
- This understanding is crucial for mapping data fields and ensuring a smooth transition during data migration
- Migration of Legacy ERP System to Cloud Platform: Spearheaded the migration of a legacy ERP system to a cloud platform, ensuring seamless transition and scalability for an Clinical Pharmacy client
- Consolidation of Multiple Databases into Centralized Data Warehouse: Led the consolidation of diverse databases into a centralized data warehouse solution, optimizing data accessibility and analytics capabilities
- Leveraged or Informatica for ETL processes, streamlining data integration and enhancing decision-making
- Upgrade and Migration of CRM System: Managed the upgrade and migration of a CRM system, enhancing customer relationship management capabilities
- Implemented data mapping and validation strategies, ensuring data integrity and compliance with GDPR
- Migration from SQL Server to NoSQL Database: Orchestrated the migration of data from SQL Server to a NoSQL database to accommodate the growing volume and variety of data.
Education
Masters of Information And Communication Technology - Entrepreneurship in I.T
La Trobe University
Melbourne, VICBachelor in Computer Science - Computer Science And Programming
JNTUH
Hyderabad, TelanganaSkills
Requirements Gathering
Project Management
Business process improvement
Data Analysis
Stakeholder Management
SQL Proficiency
Business Planning
Gap analysis
CRM Systems
Product Management
Data Mapping
Stakeholder Communication
Certification
Certified ScrumMaster (CSM)
References
References available upon request.
Timeline
Software Engineer
CPA
02.2022 - 05.2022
IT SYSTEMS Analyst
Commonwealth Bank of Australia
09.2021 - 02.2022
Business Analyst
KPi-Tech Services
05.2017 - 06.2019
Business Analyst
DJCS
5 2022 - 07.2024
Masters of Information And Communication Technology - Entrepreneurship in I.T
La Trobe University
Bachelor in Computer Science - Computer Science And Programming
JNTUH
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