Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline

VISHAL TATWANI

Agile, Program, Project Professional - Financial Services
Sydney,NSW
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Summary

Experienced project and program manager with over 18 years in financial services, with a proven track record of delivering successful projects by solving complex problems, being innovative, and delivering value. Excelling at identifying requirements, managing processes, and regulatory risks. With a passion for leading teams by example and using multiple program management methodologies to achieve tangible results.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Program Manager

Westpac, CTO, Consumer & Business Banking
08.2019 - 05.2023
  • For ten projects over a four-year period
  • Lead a $7.5M remediation initiative within business lending to address security enforcement risk and establish controls before penalties are enforced.
  • Collaborate with risk and compliance teams to implement anti-hawking requirements for Business Lending products.
  • Develop and execute a business lending product collateral strategy to meet Westpac Group's design and distribution obligation.
  • Align DIY Super with regulatory requirements and resolve issues raised by ASIC.
  • Lead a team to resolve a long-standing system issue with business loans and ensure a smooth transition to principal, interest, and fees
  • Assume leadership of a digital agile team to overcome limitations in Business Choice Credit Cards and improve sales.
  • Lead a data management platform team to implement personalised customer experiences based on user interactions on the website.
  • Modify the legacy banking system to provide repayment relief for Auto Finance and Equipment Finance customers during COVID-19.
  • Oversee and manage the $30m replacement of EQUIFAX application Datalink Main Frame (DLMF) with DLM for credit decisions, meeting Comprehensive Credit Reporting obligations.
  • Achievements
  • Established effective governance and program delivery methodologies, reducing waste, and achieving required changes to data quality, controls, and process uplifts.
  • Implemented a comprehensive plan to recover $535m (RWA) for enforcement risk mitigation over a scheduled period.
  • Successfully executed calculations for the regulatory support team and achieved significant cost reduction, bringing the expected cost down from $7.5M to under $6M.
  • Restructured collateral delivery team, reducing delivery time by 50% and costs by 20%.
  • Streamlined DIY Super account origination processes, saving over $5 million annually.
  • Restored business lending loans within 60 days, collaborating with teams & implementing modifications.
  • Implemented interest rate pauses for Auto customers during the COVID-19 relief period.
  • Processed refunds and waived interest payments for over 1 million customers within 60 days.
  • Achieved a seamless transition from DLMF to DLM, enhancing credit decision processes.
  • Completed projects on time and on budget, resulting in enhanced user experience, regulatory compliance, cost savings, streamlined workflows, system integration, and improved data. management for reporting.
  • Generated and delivered reports, program review presentations and other program status updates.
  • Oversaw program compliance with requirements, schedule and budget.
  • Created tactical relationships with teams to propel projects and attain results.
  • Controlled expenditures and reported monthly actual performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Delegated work to staff, setting priorities and goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Recruited and trained new employees to meet job requirements.
  • Created and managed budgets for travel, training and team building activities.

Senior Project Manager

Westpac - Consumer Bank
07.2018 - 08.2019
  • Lead two consumer customer projects, My World and Priority You, while managing budgets, schedules, and resources effectively.
  • Drive the upgrade of 'My World' to integrate new Banker capabilities, data, and third-party applications (such as My Bizz and My Insights) within the allocated budget and timeline.
  • Design, build, integrate and launch “Priority You", a customer rewards digital platform into Westpac’s online banking application.
  • Achievements
  • Enabled branch bankers to offer suitable products for the right customers in line with Anti Hawking rules.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Integrated "Priority You" customer rewards pilot program to Westpac Online Banking Platform, resulting in a 200% increase in customer Net Promoter Score (NPS).
  • Visited locations to observe operations and determine opportunities to streamline processes and achieve cost reductions.
  • Devised implementation plans and performed cost-benefit and ROI analyses.
  • Orchestrated a successful launch event in Tasmania, collaborating with internal teams and MasterCard to integrate offers seamlessly on the online banking platform.
  • Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Monitored internal financial budgets to measure against projections.
  • Brought delivery costs down from $25M to $17M at closure.

Project Lead

Westpac Digital - Process Optimisation Consumer Bank
08.2013 - 07.2018
  • Project lead for seven projects (Customer re-engagement, E-Finance now, Cheque digitisation and clearing, digital Mortgages, eStatements, Westpac and St George CRM and enterprise collateral for document and content management).
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Lead analysis for the digital sales funnel, improving customer collateral and communications.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Efficiently managed Scrum meetings and maintain KANBAN board for the squad
  • Facilitate stakeholder meetings and workshops to gather requirements, business rules, and validation criteria for eStatements, digital contract generation, and digital origination.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Prepare updates for showcases clear and concise reporting on progress and outcomes.
  • Initiated and led requirements gathering and design, providing valuable insights for the project.
  • Modify statement frequency and provide comprehensive reports on the business impact of the changes.
  • Inputs to resource requirements, quarterly costs, schedule, and Stakeholder management.
  • Achievements
  • Led a Squad to build CRE capability for the Online Application form (OAF), integrating it with APIs and SalesForce, leading to a 2% increase in adoption across all consumer products.
  • Successfully executed digital contract generation, improving efficiency and reducing errors.
  • Led digital transformation of the Personal Loan origination and disbursement process, improving customer experience and driving business growth.
  • Collaborated with stakeholders and FISERV to gather requirements, define business rules, and design/implement cheque digitisation for the Bank.
  • Collaborated with downstream applications to implement the solution, resulting in significant cost savings.
  • Managed a global team to convert a back book of 480k mortgages to six-monthly payments in less than 90 days, achieving cost efficiencies of over $8M annually.
  • Led the end-to-end upgrade of the Customer Relationship Manager (CRM) system called Relationship Builder (RB) in Westpac and Customer Engagement (CE) in St George.

Senior Business Analyst

Westpac- Digital Process Optimisation, Consumer Bank
11.2010 - 08.2013
  • Prioritised day-to-day delivery functions to promote sustained growth within digital and mobile technology division.
  • Developed understanding of customer workflows to deliver precise recommendations for challenging problems.
  • Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives.
  • Delivered multiple projects business processes and recommended improved policies.
  • Recommended improvements to existing or proposed systems to enhance solution functionality.
  • Managed projects and served as primary liaison between business and multiple internal groups to clarify goals and meet standards and deadlines.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Collaborated with stakeholders to define features, integrations and partnerships.
  • Identified and analysed user requirements, procedures and processes to develop optimisation requirements.
  • Improved processes and procedures to achieve key performance metrics.
  • Surfaced insights and findings to support business and technical decisions.

IT Project Manager

Westpac - Consumer Technology
01.2010 - 01.2010
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
  • Designed, engineered and supported various IT projects as key technical resource.
  • Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Completed full-scale project plans with oversight of engineering activities and design processes.
  • Obtained project specifications for security products.
  • Executed proof of concept implementations to validate product feasibility.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Led meetings with internal team members, consultants and contractors.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.

Education

MBA - Accounting And Finance

University Of Technology Sydney

Bachelor of Hotel Management - Hotel Management

Mangalore University, Mangalore INDIA

Diploma in Financial Planning - Financial Planning

Kaplan Professional

Skills

  • Project Management
  • Financial Analysis
  • Strategic Planning
  • Change Management
  • Compliance Enforcement
  • Multi-Operations Management
  • Talent Recruitment
  • Stakeholder Communications
  • Recruitment and Hiring
  • Good Judgment
  • Vendor Management
  • Budget Development
  • Regulatory Compliance
  • Product Development
  • Policy and Procedure Development
  • Vendor Relationship Management
  • Performance Monitoring
  • Project Coordination
  • Team Management
  • Problem-Solving
  • Process Engineering
  • Quality Control
  • Project Lifecycle
  • Data Analysis
  • Financial Leadership
  • Verbal and Written Communication
  • Resource Allocation
  • Documentation Proficiency
  • Partnerships and Resource Mobilization
  • Work Delegation
  • Quality Assurance
  • Enterprise Resource Planning
  • Requirements Writing and Documentation
  • Team Leadership
  • Vendor Sourcing
  • Decision-Making
  • Risk Analysis and Management
  • Process Improvement
  • Procurement
  • Budget Preparation
  • Program Leadership
  • Agile Projects
  • Critical Thinking
  • Flexible and Adaptable
  • Cost Management
  • Program Reviews
  • Team leadership and direction
  • Policy and procedure improvements
  • Performance monitoring
  • Budget coordination
  • Program leadership
  • Budgeting
  • Global Security Processes
  • Operations management
  • Human Resource Management
  • Software Development Life Cycle
  • Vendor management
  • Quality assurance
  • Information Protection / Data Classification
  • Onsite customer support
  • Partnership development
  • Electronic and communication systems
  • Cross functional Team Builder
  • Life cycle Management
  • Lean / Six Sigma
  • Cost Estimates & Budgets
  • SOX, Oxley, Data Privacy, PCI, FDA, ITIL
  • Data Collection & Research
  • Budgeting and Resource Management
  • Data analysis

Certification

Certified Design Thinking Practitioner

Trusted Advisor

SDLC

Six Sigma green belt

Certified Scrum Master (CSM)

Business Stakeholder Management Professional (BSMP)

SAFe /Waterfall/Spotify (Squads)

ITIL Foundation

Baseline/and police clearance - current 2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Program Manager - Westpac, CTO, Consumer & Business Banking
08.2019 - 05.2023
Senior Project Manager - Westpac - Consumer Bank
07.2018 - 08.2019
Project Lead - Westpac Digital - Process Optimisation Consumer Bank
08.2013 - 07.2018
Senior Business Analyst - Westpac- Digital Process Optimisation, Consumer Bank
11.2010 - 08.2013
IT Project Manager - Westpac - Consumer Technology
01.2010 - 01.2010
University Of Technology Sydney - MBA, Accounting And Finance
Mangalore University - Bachelor of Hotel Management, Hotel Management
Kaplan Professional - Diploma in Financial Planning, Financial Planning
Certified Design Thinking Practitioner Trusted Advisor SDLC Six Sigma green belt Certified Scrum Master (CSM) Business Stakeholder Management Professional (BSMP) SAFE/Waterfall/Spotify (Squads) ITIL Foundation Baseline/and police clearance - current 2 2
VISHAL TATWANIAgile, Program, Project Professional - Financial Services