Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Vishan Rajanah

Vishan Rajanah

Perth,WA

Summary

With over 5 years in hotel management , I've transitioned from a five-star hotel in Mauritius also known as The One&onlylesaintgeran to management roles in Australia, consistently driving business success.

In Mauritius, I honed a keen sense for luxury service, ensuring unparalleled guest satisfaction. Upon entering the Australian market, I strategically focused on enhancing operational efficiency and team leadership.

Pragmatically elevating business goals, i optimized workflows, and instilled a culture of continuous improvement. Collaborating with teams, I orchestrated initiatives to increase revenue, leveraging cross-functional efforts to maximize sales and elevate customer experiences.

My adaptability, from blending personalized guest approach in Mauritius to strategic revenue-focused efforts in Australia, positions me as a valuable asset poised to contribute significantly to the continued growth of the hospitality industry.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Duty Manager and Guest Services Supervisor

IBIS PERTH
Perth, WA
02.2023 - Current
  • As Duty Manager role, I handle shifts alone and day-to-day tasks, resolve guest issues, and maintain high service standards. As Supervisor role, I lead teams, train staff, and ensure everyone contributes to the hotel's success.I also had the opportunity to train a Night Manager, sharing my experience to enhance their skills for overseeing night operations. This not only boosted their confidence but also improved overall hotel efficiency.Beyond my roles, I actively contribute to company goals, from optimizing processes to enhancing customer satisfaction. I thrive in fast-paced environments, using my problem-solving and communication skills to navigate challenges.
  • Provided training and guidance to all team members in customer service best practices, policies, and procedures.
  • Handled escalated customer complaints and disputes professionally and within company guidelines.
  • Prepared reports related to occupancy rates, revenue generated from guest services.
  • Analyzed operational trends and recommended solutions for improving efficiency levels.
  • Coordinated with other departments like housekeeping and maintenance to ensure timely completion of tasks.
  • Managed the front desk operations by overseeing check-ins and check-outs, cash handling procedures.
  • Responded promptly to emails and phone calls from customers seeking assistance or information about hotel services.
  • Adhered strictly to organizational policies and procedures when dealing with customers' queries and complaints.
  • Oversaw reservations received from direct calls and provided room availability information to hotel reservation websites.
  • Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to help manager determine room pricing and availability.
  • Worked directly with regional sales office to coordinate sales and marketing and meet occupancy objectives.
  • Managed individual and group booking and reservation functions to gain maximum occupancy figures, improving revenue growth and increasing market share.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed team of front desk agents, supervising personnel in issue resolution.

FRONT OFFICE COORDINATOR

ONE&ONLY LE SAINT GERAN RESORT MAURITIUS
12.2021 - 01.2023
  • Interpersonal skills: As the face of the organization, receptionists answer phones and talk to customers and employees in a friendly way. This helps create positive relationships and a good impression about the company they work for.
  • Clerical skills: Receptionists perform documentation work, word processing, file and record management, transcription, stenography and other office work. Successful receptionists have excellent organization skills and know how to use office equipment such as printers or shredders.
  • Communication skills: A typical workday for a receptionist involves meeting and talking to customers, managers and employees. These professionals use strong written and verbal communication skills including answering calls and responding to letters and emails.
  • Customer service: Welcoming customers, understanding their needs and providing good customer service are other essential skills that a receptionist needs to have.
  • Computer skills: Most receptionists use computers and other office software such as word processors, customer relationship managers, e-filing systems, and billing applications at their workstations. It's important that they are familiar with both computer hardware and software so they can perform their work effectively.
  • Multitasking skills: Receptionists handle multiple things at the same time. At any moment, they might be answering calls, receiving customers and liaising with employees. Being able to multitask in a fast-paced environment is an essential skill to succeed in this role.
  • Detail-oriented: A receptionist pays attention to detail while performing individual tasks and avoids distractions. This way, they're able to deliver high-quality work throughout the workday.
  • Excellent time management: Setting priorities and meeting deadlines are a key part of the work culture in many organisations. As a reception, you can become a valued member if you deliver on time or expedite your work.
  • Continuous learning: Whether it's taking a professional course in their industry or mastering new software or systems, the ability to learn new skills is valuable for a receptionist.
  • Responded to messages and emails to the office and transferred correspondence.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

NIGHT AUDITOR AND RECEPTIONIST

SEASENSE BOUTIQUE HOTEL & SPA
06.2021 - 12.2021
  • Ability to work on all computerized systems and data
  • Excel proficiency
  • Good communications skills
  • Balancing the accounts from day shift
  • Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Managing front desk activity and handling guest check-ins and check-outs
  • Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
  • Handling customer requests and complaints and directing other employees or departments accordingly
  • Creating invoices, bills and checks for vendors, employees and contractors
  • Managing and updating all official documentation pertaining to the role
  • Ensuring that all end-of-day activities have been successfully executed by employees in all departments
  • Answering calls and queries related to potential bookings.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Documented wake-up requests and set up automatic calls in system.
  • Ran end-of-day computer functions and closed out reports, submitting details to [Finance] for review.
  • Completed nightly updates to hotel rates and individual room charges.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.

NIGHT AUDITOR AND RECEPTIONIST

SAKOA MANAGEMENT LTD MAURITIUS
03.2020 - 06.2021
  • Balancing the accounts from day shift
  • Managing front desk activity and handling guest check-ins and check-outs
  • Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
  • Handling customer requests and complaints and directing other employees or departments accordingly
  • Creating invoices, bills and checks for vendors, employees and contractors
  • Managing and updating all official documentation pertaining to the role
  • Ensuring that all end-of-day activities have been successfully executed by employees in all departments
  • Answering calls and queries related to potential bookings.

STOREKEEPER

LAGUNA BEACH HOTEL RESORT AND SPA
, MAURITIUS
10.2019 - 02.2020
  • Ability to work on all computerized systems and data
  • Excel proficiency
  • Computer skills
  • Good communication skills
  • Good skills to liaise with suppliers
  • Maintain good quality skills in reviewing products

Education

Cambridge School Certificate - Accounting And Economics

Mahatma Gandhi Secondary college
Mauritius
10.2018

Diploma And Advanced Diploma of Hospitality Management - Hospitality Management

Australian Professional Skills Institute
Perth

Some College (No Degree) - General Studies

Saint Mary’s College
Mauritius

Skills

  • Accounting
  • Starlight PMS
  • Micros Pos
  • Infor Hms
  • Micros fidelio
  • Opera skills
  • Leadership skills
  • Front office management
  • Telephone switchboard operator
  • Certified Professional Receptionist
  • Event coordination
  • Good work ethic
  • Good communication skill
  • Operations Management
  • Bilingual in French and English
  • Front Office Support
  • Conflict management
  • Concierge Services
  • Team Training
  • Booking systems
  • Quality Controls
  • Resolving Disputes

Certification

  • Certified [Receptionist], [One&Only Le Saint Geran Mauritius] - [2021-2023]
  • [Best Striving Award in Front Office], [One&Only Le Saint Geran Mauritius] - [2022]
  • [President Elect for Rotary/Rotaract/Interact] Training - [2018-2019]
  • [Alliance Francaise,concours de langue francaise] Training -[2013]
  • [Internet and Computing Core IC3 Programme] Training - [2017]
  • [Cambridge School Certificate] - [2018]
  • [Basic First-aid Certificate] - [2020]

References

  • IBIS PERTH : Front Office Manager - Amato Tim.
  • Tel no: 0422 890 749
  • Email: tim_50012@hotmail.com
  • One&Only Le Saint Geran Mauritius : Front Office Manager - Nitish Ramjutton.
  • Tel no:+230 57172246
  • Australianprofessionalskills : Debra Quatermaine
  • Tel no:+61417919428

Timeline

Duty Manager and Guest Services Supervisor

IBIS PERTH
02.2023 - Current

FRONT OFFICE COORDINATOR

ONE&ONLY LE SAINT GERAN RESORT MAURITIUS
12.2021 - 01.2023

NIGHT AUDITOR AND RECEPTIONIST

SEASENSE BOUTIQUE HOTEL & SPA
06.2021 - 12.2021

NIGHT AUDITOR AND RECEPTIONIST

SAKOA MANAGEMENT LTD MAURITIUS
03.2020 - 06.2021

STOREKEEPER

LAGUNA BEACH HOTEL RESORT AND SPA
10.2019 - 02.2020

Cambridge School Certificate - Accounting And Economics

Mahatma Gandhi Secondary college

Diploma And Advanced Diploma of Hospitality Management - Hospitality Management

Australian Professional Skills Institute

Some College (No Degree) - General Studies

Saint Mary’s College

Similar Profiles

CREATE PROFILE
Vishan Rajanah