Vishes Kunwar
Cammeray,NSW
Summary
Dynamic leader with a proven track record at KFC Chatswood Interchange, enhancing customer satisfaction and team productivity. Expert in operations management and strategic planning, I excel in staff development and financial management. Leveraging customer relations and negotiation skills, I drive business growth and cost control, achieving notable sales growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
KFC Chatswood Interchange
Chatswood
08.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Deli Clerk
Coles Supermarket
North Sydney
10.2022 - 07.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
Kitchen Hand
Sotto On West
North Sydney
04.2021 - 11.2022
- Managed time to juggle multiple tasks simultaneously with ease.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
Education
Nursing - Nursing
TAFE Ultimo
651-731 Harris St12.2024
High School Diploma -
Cammeraygal High School
Crows Nest11.2020
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Workload Management
- Employee Scheduling
- Operations Management
- Recruiting and interviewing
- Sales Strategies
- Customer Relationship Management (CRM)
- Strategic Planning
- Staff Development
- Sales Growth
- Orientation and training
- Policy Enforcement
- Sales Reporting
- Employee Performance Evaluations
- Project management abilities
- Performance reviewing
- Cost Reduction
- Cost Control
- Project Management
- Financial Management
- Budgeting and finance
- Negotiation
- Business Development
Accomplishments
- Documented and resolved Customer complaints/queries which led to overall customer satisfaction in Store's KPI.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CM - Certified Manager Certification
- Board of Review, KFC - 08/09/2023
- CPM - Certified Professional Manager
Languages
English
Native or Bilingual
Timeline
Deli Clerk
Coles Supermarket
10.2022 - 07.2023
Kitchen Hand
Sotto On West
04.2021 - 11.2022
Assistant Manager
KFC Chatswood Interchange
08.2018 - Current
Nursing - Nursing
TAFE Ultimo
High School Diploma -
Cammeraygal High School