Vishesh Donthi Prasad

An intrinsically motivated individual with a professional background in Customer Service. A postgraduate of Information Technology with considerable technical proficiencies and excellent transferable skills to competently and confidently leverage current skillset to any role and industry. I am committed to my personal and professional growth and I am seeking an opportunity to provide loyalty, value and a desire to succeed to a valued and progressive organisation. Friendly Help Desk Technician with 2 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

• Related Skills and Strengths Proficient within a dynamic, fast paced working environment Open to change, adaptable in new and varying circumstances Highly skilled with a high emotional intelligence, enabling quick and effective relationship management and relationship building Strong abilities to work autonomously, with a desire to stay busy and keep achieving targets High-proficiency with various industry related technology and software Confident decision-making abilities with a knack for understanding the needs of the business or organization at any given time Ability to remain calm and productive under pressure, creating confidence in the team and staff Takes initiative in order to begin or complete a task without needing prompting Provides regular and skillful communication to achieve an outcome Flexible and open nature, ensuring all tasks required are completed in a mutually beneficial manner Effective communicator, which includes listening and talking Loyal and understanding individual with a desire to provide my employer with as much value as possible Ensuring workplace excellence through displaying high standards of modelling behaviors within my own work, consistently setting examples for new recruits Competent Literacy and Numeracy skills, including skillful communication to achieve an outcome Have worked with diverse teams from different backgrounds Patient and understanding, with an empathetic nature and natural ability to instill confidence in individual Ability to complete a job to the standards expected by the client and the employer Comfortable taking instructions, as well as instructing others Genuinely warm, caring and engaging and focused on delivering expected outcomes