Vishnu Priya
Gordon
Summary
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Services Delivery Officer APS4
Services Australia
09.2024 - Current
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Enhanced public trust through community policing efforts, organizing and participating in public safety workshops.
- Enhanced officer safety with introduction of new protective gear and safety protocols.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Developed and implemented strategic plans to address community concerns, fostering stronger relationships between force and public.
- Organized public forums to address community concerns, improving transparency and accountability.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Care Coordinator
Pearl Home Care
10.2022 - 09.2024
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed clients caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Coordinated volunteer support services for patients requiring additional home care assistance.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of clients records in accordance with healthcare regulations.
- Assessed clients needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards clients goals, adjusting care plans as needed to achieve desired results.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Provided emotional support for clients and families during difficult times, fostering resilience and coping skills.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
Service Coordinator
JB Community Care
01.2020 - 09.2022
- Managing intake and onboarding of new clients, including interpretation and implementation of NDIS plans
- Completion of Service Agreements based on assessments of client goals
- Advocating on behalf of participants and their families to support inclusion, participation and respect for their rights
- Independently supporting participants /staff via face to face meetings, phone, calls or e-mail
- Staff rostering and continuous provision of support as well as mentoring of staff and their performance
- Escalating complex issues in relation to service delivery and participant care to Manager
- Establish, develop and maintain positive business and customer relationships
Administration Officer
Apollo Aged Care
11.2015 - 09.2019
- Managing consumer enquiries via phone and e-mail
- Accomplishing administrative functions such as, but not limited to preparing various paperwork including meeting agenda and minutes, incident reports; making booking of Respite Care Services; uploading related documents in I-care operating switchboards; stock-taking; and records keeping
- Performing finance tasks inclusive of invoicing, banking, handling petty cash and process in order to ensure the transparency and integrity of all financial transactions
- Facilitating open house for the permanent room to families and consumers, allowing them to look around the unit in order to effectively demonstrate the comfort and safety it offers
- Receiving queries of DON, DDON and staff over the phone and in person, understating their needs to accurately escalate their cases to the appropriate channels
Education
MBA - Human Resources Management
Bharathiyar University
India05-2009
Skills
- Excellent understanding of the NDIS and relevant service providers
- Ability to liaise with stakeholders and maintain professional relationships
- Excellent communication skills
- Advanced administration and office skills
- Up to date knowledge of policies and procedures
Timeline
Services Delivery Officer APS4
Services Australia
09.2024 - Current
Care Coordinator
Pearl Home Care
10.2022 - 09.2024
Service Coordinator
JB Community Care
01.2020 - 09.2022
Administration Officer
Apollo Aged Care
11.2015 - 09.2019
MBA - Human Resources Management
Bharathiyar University
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