Vishnu Yarlagadda
Brisbane,QLD
Summary
Dedicated IT Support Engineer with 2 years of experience providing comprehensive technical assistance and solutions to optimize systems and enhance user experiences. Proficient in diagnosing, troubleshooting, and resolving a wide range of hardware and software issues, ensuring seamless operations for clients. Adept at deploying and managing IT infrastructure, monitoring network performance, and implementing security protocols. Excellent communicator skilled at conveying complex technical concepts to non-technical users. Seeking to leverage expertise in IT support to contribute to a dynamic team and drive technological excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Keystack Technology
07.2016 - 08.2018
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Configured hardware, devices, and software to set up work stations for employees
- Identified scope of problem and provided operational and technical assistance to remedy
- Developed and implemented bug fixes and patch sets for existing web applications
- Patched software and installed new versions to eliminate security problems and protect data
- Walked individuals through basic troubleshooting tasks
- Troubleshot potential problems and eliminated before issues escalated or cascaded
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Understanding various API patterns, especially RESTful APIs, and their implementation.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Exhibit proficiency in working with cloud platforms such as AWS, Azure, or Google Cloud.
- Understand the architecture, services, and best practices related to cloud environments.
Education
Master of Science - Information Technology
Griffith University
10.2021
Skills
- Application installations
- Remote Diagnostics
- Cloud-Based Software Deployment
- Windows Operating System
- Mac OS Operating System
- Debugging
- Application support
- Desktop support
- Customer service expert
- Technical issues analysis
Certification
06/01/17, Certified desktop support engineer, udemy
Technical Profile
- MySQL
- Google Drive
- PL/SQL
- Active Directory
- Office 365
- Microsoft SQL Server
Timeline
Desktop Support Engineer
Keystack Technology
07.2016 - 08.2018
Master of Science - Information Technology
Griffith University
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