Vishnu Harsha Pamisetty
Melbourne,VIC
Summary
Experienced Business/Technology Analyst with over 11 years of IT industry experience, specializing in the telecommunications domain. A proven track record in project management, Agile methodologies, and stakeholder communication. Expertise in O2A (Order to Activate) and P2O (Prospect to Order) processes for leading telecom clients. Skilled in analyzing business processes, gathering requirements, and translating them into technical specifications. Proficient in conducting data analysis and collaborating with technical teams to implement software systems that drive operational efficiency and business growth. Strong in web technologies, databases, and tools used in IT projects.
Currently working as a Technical Business Analyst in Small Business Consumer and Enterprise at Telstra.
Overview
12
12
years of professional experience
Work History
Technical Business Analyst
Infosys - Telstra
Melbourne, VIC
06.2013 - Current
- Conducted comprehensive technical reviews and end-to-end process evaluations to ensure the successful implementation of new features, fixes, and product releases.
- Actively participated in Agile ceremonies, collaborating with cross-functional teams to align technical solutions with business priorities, and ensure project success.
- Led incident management efforts, rapidly addressing and resolving issues to minimize operational disruptions, and maintain service continuity.
- Partnered with the Customer Relationship Management (CRM) team to capture client requirements, ensuring that tailored solutions were delivered in line with expectations.
- Utilized Jira and Confluence to document business processes, requirements, and technical specifications, facilitating seamless project execution and communication across teams.
- Spearheaded the creation and deployment of Splunk and Power BI dashboards, offering real-time visibility into key operational metrics, and empowering proactive monitoring across business units.
- Designed and implemented automated reporting systems using Power BI, Splunk, Helix, Salesforce Dashboards, and PowerApps, significantly enhancing data accessibility and driving efficiency for stakeholders.
- Drove the development of an Order Management and Remediation Framework, incorporating real-time analytics and monitoring to expedite issue resolution, and boost operational effectiveness.
- Engineered Splunk-based monitoring systems to detect critical system anomalies in real time, automating alerts for faster issue identification and resolution.
- Streamlined data extraction, transformation, and visualization processes to ensure high-quality business intelligence, providing stakeholders with accurate, actionable insights.
- Led the architecture, deployment, and ongoing optimization of OSS IT applications, ensuring smooth integration with monitoring tools to enhance system performance and uptime.
- Innovative automation solutions that reduced manual intervention, increased throughput, and improved the overall customer experience by accelerating service delivery.
Education
Bachelor of Technology - Information Technology
Sree Vidhyanikethan Engineering College
04-2012
Skills
- Incident and problem management
- Agile and DevOps methodologies
- Telecommunication and service domain expertise
- Data visualization
- Customer relationship management
- Reporting automation
- Cross-functional collaboration
- Effective communication
- Complex Problem-solving
- Microsoft Power BI
- Splunk expertise
- Salesforce Business Analyst
- Oracle - PL/SQL
- PowerApps
- OSS IT application design and implementation
- ServiceNOW
Timeline
Technical Business Analyst
Infosys - Telstra
06.2013 - Current
Bachelor of Technology - Information Technology
Sree Vidhyanikethan Engineering College
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