Vishnuvardhan Boddu
Broadmeadows,VIC
Summary
Dynamic IT Support Engineer with a proven track record at AngusKnight Global, excelling in CISCO network solutions and team collaboration. Expert in deploying Cisco Meraki devices and enhancing system efficiency, significantly improving user satisfaction. Skilled in both technical troubleshooting and fostering positive client relations, showcasing a blend of hard and soft skills essential for IT excellence.
Overview
2
2
years of professional experience
Work History
Service Desk Engineer Level 2
ANGUSKNIGHT GROUP
Richmond, VIC
08.2022 - Current
- Company Overview: (JOBFIND CENTRES)
- My role is Responsible for setting up and maintaining networks within an organisation and acting first point of contact to service desk team and users directly if necessary
- Responsible for setting up new sites in Meraki (configuring Meraki devices)
- Troubleshooting/monitoring devices across business
- Responsible for handling ManageEngine Endpoint Central, through which managing remote PC's and creating configurations and pushing to remote PC's upon request from service desk
- Oversaw daily performance of computer systems.
- Configured routers, switches, firewalls and other networking devices.
- Deployed new software releases, patches and system upgrades as required by users.
- Coordinated with vendors for repair services when necessary.
- Provided technical support to customers via telephone and email.
- Implemented security measures to protect data from unauthorized access.
- Efficiently executed shut downs for planned maintenance.
- Responded to customer inquiries regarding hardware, software and network issues.
- Documented troubleshooting steps taken during incident resolution process.
- Diagnosed and repaired mechanical issues according to industry standards.
- Participated in the development and execution of energy-saving initiatives, reducing operational costs.
- Assisted users with login credentials resetting or password resets.
- Resolved user account problems in Active Directory.
- Provided detailed reports on service desk performance metrics.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Liaised with regulatory bodies for compliance audits and inspections, ensuring adherence to legal and industry standards.
- Evaluated software or hardware to recommend improvements or upgrades.
- Provided remote support for offsite locations using remote control tools.
- Performed system backups and restores when required.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed Active Directory objects such as users, groups, computers, using various tools provided by Microsoft.
- Implemented Microsoft Azure solutions for cloud storage management, improving data accessibility and security.
LEVEL - 1 & 2 SERVICE DESK ANALYST
Supra group of companies
South Melbourne
- Responsible for all the administrative processes within the team and customer service, as well as providing support to enable the smooth and effective running of the team
- Acting as the first point of contact for end user to provide support and maintenance of system applications
- Work collaboratively to support staff in the installation, maintenance and repair of all ICT systems including hardware and software (desktops, laptops, printers, telephones etc)
- Experience across Microsoft Windows, Active Directory, and Exchange
- Providing technical support through video or audio-conferencing and email services
- Issue resolving and following up, including escalating to appropriate teams
- Diagnosing network and service issues, following them through to resolution
- Ability to navigate through multiple computer platforms and software's while having a conversation with end user
IT SUPPORT ENGINEER LEVEL - 2
IGNITE SERVICES & GEMS IT SOLUTIONS
- Company Overview: (Service Stream)
- Responsible for troubleshooting Installing and configuring new SOE(autopilot), systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company
- (Service Stream)
Level 1 & 2 Information Technology Support Engineer
IGNITE SERVICES
- Company Overview: (Glassworks Australia)
- Responsible for smooth flow of business, acting as the first point of IT contact for the administration team members and production team members in the warehouse
- End user to provide support and maintenance of system applications like Citrix and FeneVision
- Work collaboratively to support staff in the installation, maintenance and repair of all ICT systems including hardware and software (desktops, laptops, printers, telephones etc)
- Maintaining huge networks in Administration office and warehouse
- Responsible for retrieving data from database with SQL quires
- Responsible in delivering worksheet reports which involve VBA's solving VBA related issues while retrieving data from database
- Responsible for managing database data (updating tables in database) upon request
- Responsible for Citrix and FeneVision issues
- Responsible for maintaining air gap between two VLANS (production and administration)
- Installation and configuration of both software and hardware products
- (Glassworks Australia)
Education
Masters - NETWORKING major in CYBER SECURITY
Melbourne institute of technology
01.2020
Computer science engineering -
Jawaharlal Nehru Technical University- JNTU
01.2017
Skills
- CISCO
- NETWORK
- Cisco Meraki devices
- AZURE
- INTUNE device management
- Autopilot
- KISOK SOE
- ManageEngine
- ENDPOINT CENTRAL
- Faronics Deep Freeze
- TCP/IP
- Network Routing Expertise
- O365
- Cloudflare
- Installation of hardware and software products
- Active Directory
- Microsoft desktop and server products
- Network connectivity
- Cisco networks
- Firewalls
- Switches
References
- Praveen Komaragiri, Manager - Supra group of companies, 0402381313, sthmelbourne@supragroup.com.au
- Khan, Manager - GEMS IT SOLUTIONS, 0452609170, mfkhan@gemsitsolutions.com.au
- Ricky Telac, Manager - AngusKnight Group, 0438400548, ricky.telac@angusknight.com.au
Timeline
Service Desk Engineer Level 2
ANGUSKNIGHT GROUP
08.2022 - Current
LEVEL - 1 & 2 SERVICE DESK ANALYST
Supra group of companies
IT SUPPORT ENGINEER LEVEL - 2
IGNITE SERVICES & GEMS IT SOLUTIONS
Level 1 & 2 Information Technology Support Engineer
IGNITE SERVICES
Masters - NETWORKING major in CYBER SECURITY
Melbourne institute of technology
Computer science engineering -
Jawaharlal Nehru Technical University- JNTU
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