Vishnuvardhan Katkuri
Huntingdale,VIC
Summary
Driven customer service professional with a proven track record at Passenger Service, enhancing customer loyalty through exceptional problem-solving and complaint handling. Skilled in Microsoft PowerPoint and active listening, adept at transforming high-stress situations into positive customer experiences, significantly boosting satisfaction and repeat business. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Passenger Service
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Front Desk Staff Member
Waiter
04.2023 - 07.2023
- Increased customer loyalty by addressing concerns promptly and professionally.
- Maintained accurate inventory of room availability, updating reservation system as needed to prevent overbooking issues.
- Coordinated group bookings, ensuring smooth arrivals and departures for large parties of guests.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
MASTER OF INFORMATION TECHNOLOGY - IT
VICTORIAN INSTITUTE OF TECHNOLOGY
Melbourne, VIC09.2023
Bachelor of Science - Aeronautical Engineering
BHARAT INSTITUTE OF HIGHER EDUCATION AND RESEARCH
CHENNAI05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Complaint Handling
- Customer satisfaction measurement
- Follow-up skills
- Product Knowledge
- Microsoft PowerPoint
Playing Games
I love playing cricket,chess and football
Timeline
Customer Service Representative
Passenger Service
05.2023 - Current
Front Desk Staff Member
Waiter
04.2023 - 07.2023
MASTER OF INFORMATION TECHNOLOGY - IT
VICTORIAN INSTITUTE OF TECHNOLOGY
Bachelor of Science - Aeronautical Engineering
BHARAT INSTITUTE OF HIGHER EDUCATION AND RESEARCH
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