Vishnu Vardhan Reddy Mandala
Saint Albans
Summary
Versatile IT professional with a proven track record at Wipro Technologies, excelling in network troubleshooting and enhancing end-user support. Demonstrated ability to lead system upgrades and implement network security measures, achieving significant system reliability improvements. Skilled in Python and Linux, with a strong focus on optimizing operational efficiency and fostering team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Network Analyst
Wipro Technologies
09.2022 - 01.2025
- Coordinated with vendors for hardware maintenance and upgrades, negotiating favorable terms to meet budgetary constraints while maintaining system reliability.
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Diagnosed system hardware and software problems using advanced root-cause analysis.
- Configured and installed wireless controllers, routers and switches.
Inventory Control Team Member
Hilton Foods
09.2017 - 08.2021
- Performed regular cycle counts to maintain an up-to-date snapshot of current inventory levels while minimizing disruptions to daily operations.
- Supported lean initiatives by participating in regular process reviews and implementing recommended changes to reduce waste and improve efficiency within the inventory control team.
- Enhanced inventory accuracy by conducting thorough audits and implementing efficient tracking systems.
- Reduced inventory discrepancies with meticulous record-keeping and data entry of all incoming and outgoing shipments.
IT Support Engineer
Giga Mate Australia
12.2020 - 04.2021
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
Logistics Supervisor
Tipple Liquor
07.2016 - 08.2017
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Streamlined inventory management through regular audits, reducing excess stock and minimizing losses.
Education
Master of Information Technology - Computer Networking
Charles Sturt University
Melbourne, VIC04-2019
Bachelors - Bachelor of Technology( ECE)
Jawaharlal Nehru Technological University
Hyderabad08-2015
Skills
- Network troubleshooting
- End user support
- System upgrades
- Routing protocols
- Network security
- Systems analysis
- Cloud computing
- Python
- Linux
- Salesforce
Certification
Professional Year In Computing
Networking fundamentals Course completion (Udemy)
Member of Australian Computer Society
Timeline
Network Analyst
Wipro Technologies
09.2022 - 01.2025
IT Support Engineer
Giga Mate Australia
12.2020 - 04.2021
Inventory Control Team Member
Hilton Foods
09.2017 - 08.2021
Logistics Supervisor
Tipple Liquor
07.2016 - 08.2017
Master of Information Technology - Computer Networking
Charles Sturt University
Bachelors - Bachelor of Technology( ECE)
Jawaharlal Nehru Technological University
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