Nitin Akune

• Collaborated with stakeholders and hirers to ensure seamless event planning and execution
• Managed venue setups and developed client-specific floor plans, ensuring prompt, high-quality venue reset post-events
• Assisted in recruitment, induction, and training of FOH staff in line with Council standards and guidelines
• Maintained cleanliness and presentation across all areas, including FOH, bars, and storage, and ensured secure lock-up procedures
• Ensured FOH equipment was maintained, serviced, and event signage was accurate and properly displayed
• Addressed and resolved FOH issues proactively, including customer complaints, to uphold superior service standards
• Organized cleaners and security for events
• Managed POS systems and completed reconciliations in accordance with department policies
• Roster management, ensuring optimal staff coverage for all shifts
• Fostered a team-oriented culture focused on delivering outstanding FOH service
• Enforced statutory venue regulations, including Responsible Service of Alcohol and compliance with Liquor License conditions
• Uphold Occupational Health & Safety protocols across all FOH activities, supporting best practices in safety and risk management

• Coordinate and oversee the setup of events in accordance with client requirements, ensuring all aspects of the event are executed effectively and efficiently.
• Greet and engage with clients upon arrival, providing exceptional customer service and addressing any concerns or questions they may have throughout the event.
• Ensure the successful delivery of events, managing all aspects of the event from start to finish and ensuring a seamless experience for both the client and guests.
• Conduct liaisons and induction with hirers, conducting thorough risk assessments to identify and mitigate potential hazards or risks.
• Ensure that all hirers follow relevant Occupational Health and Safety (OH&S) rules and regulations, promoting a safe and healthy work environment.
• Attend to the needs of hirers and patrons, addressing any issues or concerns that may arise in a prompt and professional manner.
• Enforce Responsible Service of Alcohol (RSA) practices and guidelines
• Supervise and manage Service Officers and security guards, ensuring that they are properly trained and equipped to manage any situation that may arise during an event.
• Conduct staff briefings prior to events, ensuring that all team members are aware of their responsibilities and that they understand how to perform their duties to the highest standard.

• • Manage event operations for across all events spaces.
  • Lead, coach and empower my team of Supervisors and Attendants to consistently deliver five star service to clients
  and guest.
  • Develop and implement standard operating procedures and a staff manual to ensure consistency in service and
  operations.
  • Maintain a five-star service culture by providing ongoing training and feedback to staff.
  • Maintain consistent contact with clients to ensure that all needs and requests were met prior to and during
  functions.
  • Supervised room set-ups to ensure client needs were met according to the event order.
  • Stay up to date with industry trends and provided creative suggestions and innovative ideas to enhance the success
  of events.
  • Manage budgets and deliver on profit margins by controlling costs and payroll.
  • Ensure communication between Sales, Food & Beverage, and Kitchen teams is seamless for the smooth
  implementation of events.
  • Set up and maintain systems to ensure accurate stock control and ordering.
  • Manage staff and supervisor rostering to ensure adequate coverage for events.
  • Maintain and follow OHS regulations and performed risk assessments for events

• Collaborate with cross-functional teams to resolve support issues and improve resident experience
• Maintain strong resident and stakeholder relationships through clear communication and issue resolution
• Analyse data for operational improvements, enhancing overall support and service delivery

• Organised event facilities, selected food and beverage options, and arranged audio-visual equipment, ensuring all arrangements were made in accordance with client specifications.
• Oversaw event logistics, scheduling venues and accommodations, and ensuring all events were executed smoothly and efficiently.
• Delivered exceptional client services in logistics, registration, and attendee tracking for both internal and external events,
• Participated in pre-event meetings with clients to review expectations and security measures, providing support and guidance to ensure successful outcomes.
• Maintained organised files with contracts, agreements, and work orders in client-specific platforms, ensuring that all relevant information was accurately and securely stored.
• Handled and uploaded event changes and cancellations within the system, ensuring that all updates were made in a timely and accurate manner.
• Assisted with training and supervision of staff, driving successful event management and ensuring that all team members were properly trained and equipped to manage all aspects of event planning and execution.
• Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations, using data-driven insights to optimise service delivery and improve client satisfaction.
• Documented events with detailed information on customer preferences, financial considerations, and successes and failures,using this information to inform future event planning and to continually improve service delivery.

• Reviewed banquet event orders to determine room layouts and schedule staff, ensuring all details are accurate and executed
  efficiently.
  • Greet and engage with clients upon arrival, providing exceptional customer service and addressing any concerns or
  questions they may have throughout the event.
  • Monitored events, proactively address issues and solve problems or concerns, delivering exceptional customer service.
  • Communicated with venue personnel to coordinate event logistics, ensuring seamless coordination and execution of events.
  • Liaise with kitchen staff to plan food and beverage logistics, ensuring timely and efficient delivery of meals.
  • Organised and laid out buffet equipment, food displays and other items, ensuring aesthetically pleasing and organised food
  presentation.
  • Maintained detailed records of stock and reviewed inventory to plan events, ensuring that appropriate inventory levels are
  maintained.
  • Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of
  event, ensuring successful collaboration and execution of event.
  • Delegated work to staff, setting priorities and goals, providing leadership and direction to achieve successful event
  outcomes.
  • Built and maintained productive relationships with employees, fostering a positive work environment.
  • Orchestrated breakdown of rooms and cleanup to return event spaces to their original order, ensuring spaces are clean
  and ready for the next event.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day, ensuring
  smooth operation and high-quality customer service.
  • Coached staff on strategies to enhance performance and improve customer relations, providing guidance and mentorship
  to promote growth and success.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs,
  fostering a supportive and educational environment.