Summary
Overview
Work History
Education
Skills
Timeline
Generic

Viswadatta Rayala

Brisbane,QLD

Summary

IT Support Specialist with 3 years of experience in Windows Administration, User Management along with knowledge in Systems Administration and Service Management. I am a hardworking individual who can contemplate multiple tasks simultaneously. I am looking to build a career in network administration in a service-based networking company. Experienced in providing help desk technical support, Software configuration Support in IT environment. Experienced in PC and Network Devices rollout for multiple IT companies across Brisbane. Experienced in Identifying, troubleshooting and resolving basic to complex technical and non-technical requests (remote or on-site). Good Knowledge of Desktop Operating Systems and Applications. Answer questions and troubleshooting issues quickly and effectively. Comprehensive knowledge of hardware and software configuration and skilled in identifying and delivering the IT needs of the company. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

2
2
years of professional experience

Work History

Support Technician

SIEMEMS
01.2023 - Current
  • Working with web-based helpdesk ticketing tool SERVICE NOW to resolve and prioritize data issues
  • Providing the best service First Call Resolution (FCR) to the clients and customers then and there
  • Installing servers, all the hardware components of a system, Network Printers and deploying all the software requirements
  • Maintaining all the hardware functionality system and all other supporting tools and applications to assure that the webservers running properly
  • Setting up Windows Installation, Mailbox migration service, and Image Processing (building the devices) using SCCM, MAC OS as well
  • Install, configure, manage, and maintain desktops, laptops
  • Accept assignments to IT projects as directed by management and work to meet set timelines
  • Provide 'help desk' support to interact with users to help resolve problems with infrastructure operation, performance, or maintenance
  • Assist with the implementation of a comprehensive and ongoing release management and planning effort
  • Define workarounds for known errors and initiate process improvements.
  • Evaluated system logs to identify patterns of issues, recommending improvements to prevent recurring problems.

Support Engineer

TOTAL IT GLOBAL
12.2021 - 10.2022
  • Working with web-based helpdesk ticketing tool service now to resolve and prioritize data issues
  • Manage the resolution of system-related issues
  • Provide 'help desk' support to interact with users to help resolve problems with infrastructure operation, performance, or maintenance
  • Resolve the printing issues and setup the accounts for the new users
  • Install, configure, manage, and maintain desktops, and laptops
  • Manage the resolution of system-related issues.
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.

Education

Master of Business Information Systems -

TORRENS UNIVERSITY
Brisbane, QLD
08.2023

Skills

  • Good Knowledge of SQL and programming languages like C, HTML, CSS, Python
  • Good Knowledge of Operating systems (WIN 7, WIN 8, WIN 81, WIN 10), Citrix, SCCM, AD
  • Good Knowledge of Microsoft Office products (office 10, office 13, office 16, office 365)
  • System Performance Assessment
  • Operations Windows 7-10
  • Cisco - Routers and Switches
  • Microsoft Windows and Office 365
  • Technical Troubleshooting
  • Help Desk Support
  • Interpersonal Skills
  • Troubleshooting Network Issues
  • Issue and Resolution Tracking
  • Organizational skills
  • Active directory
  • System Maintenance
  • Technical Support
  • Application support
  • Knowledge Base
  • Problem Solver
  • Problem Solving Skills
  • Onboarding
  • Repair
  • Client Needs Assessment
  • Software Installation
  • Ticket management

Timeline

Support Technician

SIEMEMS
01.2023 - Current

Support Engineer

TOTAL IT GLOBAL
12.2021 - 10.2022

Master of Business Information Systems -

TORRENS UNIVERSITY

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Viswadatta Rayala