Summary
Overview
Work History
Skills
Certification
Accomplishments
References
Timeline
Generic

Vita Little

Brisbane,Australia

Summary

Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organisational changes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Manager & Offshore Operations Lead

Stafflink
Bowen Hills, Queensland
08.2020 - Current
  • Provide analytical insights, reporting solutions, and software assistance to various clients.
  • Designed thorough training programs to boost staff performance of large cross-functional teams.
  • Developed and maintained relationships with key clients to ensure customer satisfaction and retention.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Managed daily operations of the client management department including budgeting, staffing, scheduling.
  • Streamlined interdepartmental workflows ensuring regulatory compliance.
  • Led a KPI-focused team supporting 96 Australian Real Estate Agencies.
  • Conducted weekly sessions to evaluate team progress and foster continuous improvement efforts.
  • Delivered targeted support to Australian entrepreneurs by managing business analytics and ensuring risk management compliance.

Team Leader/Acting Department Head

Woodards Real Estate
Carlton, Victoria
01.2016 - 06.2019
  • Oversaw and mentored a team of five while managing a portfolio of 180 properties
  • Stepped in as Acting Department Head during annual leave, effectively managing departmental responsibilities and maintaining operational efficiency
  • Conducted weekly one-on-one meetings to enhance team performance and engagement
  • Ensured adherence to KPIs and evaluated NPS results to uphold compliance standards
  • Led comprehensive rent roll acquisition, including recruitment, training, and onboarding of new personnel

Office Manager/Sales Manager

TP World
Mudgeeraba, Qld
01.2014 - 11.2015
  • Streamlined conflict management procedures.
  • Delivered full management services for trust accounts.
  • Handled end-to-end tasks of a sales agent, ensuring efficient transitions through all stages from listing to settled status.
  • Conducted audits and managed policies and procedures.
  • Processed and attended QCAT hearings.

Senior Property Manager/Senior BDM

Elders Shailer Park
Shailer Park, Qld
06.2011 - 11.2014
  • Grew property listings from a modest 60 units to surpassing the 200 mark in just three years.
  • Maintained effective control of arrears, lease renewals, pool, and smoke alarm compliance.
  • Processed mid and end-of-month transactions seamlessly.
  • Examined yearly financial records for accuracy.
  • Recognized with multiple awards at the state level for corporate excellence.

Skills

  • Organizational Change Management
  • Experience with EOS Framework
  • Guidance and Development
  • Effective Stakeholder Interaction
  • Negotiation and Resolution Skills
  • Operations management

Certification

  • Certificate IV in Business Leadership and Management (BSB40520), 2024
  • Certificate IV in Property Services (Real Estate License), Victoria, Australia, 2019
  • Real Estate Institute of Queensland (REIQ) Salesperson Certificate, 2007

Accomplishments

  • Achieved highest client retention rate with 99%, significantly reducing business attrition
  • Internal Process Creation: Identified gaps in onboarding and ongoing skill development for internal staff; designed and implemented a comprehensive four-week training program to enhance employee skills
  • Internal Stafflink Awards: Received the 'Be the Guide' award for exceptional training, guidance, and mentoring of clients and team members
  • Corporate Event Representation: Acted as a business representative at corporate functions and sponsored client events, strengthening stakeholder relationships and enhancing brand presence

References

References available upon request.

Timeline

Senior Manager & Offshore Operations Lead

Stafflink
08.2020 - Current

Team Leader/Acting Department Head

Woodards Real Estate
01.2016 - 06.2019

Office Manager/Sales Manager

TP World
01.2014 - 11.2015

Senior Property Manager/Senior BDM

Elders Shailer Park
06.2011 - 11.2014

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Vita Little