Vita Joseph Hemmings
Randwick,NSW
Summary
Proven leader in operations management and team collaboration, with a track record of enhancing member satisfaction and retention at Virgin Active. Skilled in strategic planning and relationship building, achieving high employee engagement and operational excellence. Demonstrates reliability and leadership, significantly improving club performance and member experience.
Overview
11
11
years of professional experience
Work History
Club General Manager
Virgin Active
08.2023 - Current
- Established a positive work culture that promotes teamwork and communication among staff members.
- Promote a safe environment through regular safety audits, addressing potential hazards before incidents occurred.
- Enhanced member satisfaction by implementing high focus on brand standards and expectations
- Implement overall club cost controls and managing methods to achieve budgets/KPI's that will positively impact P&L.
- Achieve high employee retention rates by establishing comprehensive onboarding and training programs that fosters professional development.
- Increased staff performance and engagement via motivational leadership.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed strong relationships with members, fostering a sense of community and loyalty to the club.
- Analyzed member feedback to identify areas of improvement and implement changes accordingly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Facilitated excellent customer service practices resulting in an increase of positive reviews from satisfied members.
ACGM + EEM
Virgin Active
02.2023 - 08.2023
- Coach, develop and support all team members to achieve their "Personal Best".
- Advocate safety and ensure an overall safe environment for members and team members.
- Participate as a member of the overall Club General Manager group.
- Work to achieve revenue budgets and to operate within agreed expense budgets, with shared accountability for the overall financial performance of the club.
- Oversea the PT and GEX admin to ensure seamless booking, payment and validation.
Assistant Club General Manager
Virgin Active
10.2021 - 02.2023
- Assist in leading the overall club experience creating an environment and culture where members and team members love spending time in the club.
- Focuses on improving Net Promoter Scores and Employment Engagement .
- Partner with Club General Manager to coach, develop and motivate the HOD team to create alignment and cohesive management team.
- Partner with the HOD team to focus on member retention, visitation and engagement whilst providing the best experience across all club.
Fitness Manager - Exercise Experience Manager
Virgin Active
05.2019 - 10.2021
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
- Oversee the entire club exercise product range such as Gym Floor, Personal Training and Group Exercise products to maximise the exercise experience for members.
- Ensure engagement levels and service quality of the new member on boarding products are met, to maximise its penetration and exercise experience for members.
Fitness Manager
Virgin Active
01.2014 - 05.2019
Fitness Professional Team Leader
Virgin Active
07.2013 - 01.2014
Education
High School Diploma -
Woy Woy High School
Woy Woy, NSWSkills
Operations Management
Customer Service
Quality Control
Facility Management
Preventive Maintenance
Teamwork and Collaboration
Training and Development
Strategic Planning
Relationship Building
Reliability
Leadership
High Performer
Timeline
Club General Manager
Virgin Active
08.2023 - Current
ACGM + EEM
Virgin Active
02.2023 - 08.2023
Assistant Club General Manager
Virgin Active
10.2021 - 02.2023
Fitness Manager - Exercise Experience Manager
Virgin Active
05.2019 - 10.2021
Fitness Manager
Virgin Active
01.2014 - 05.2019
Fitness Professional Team Leader
Virgin Active
07.2013 - 01.2014
High School Diploma -
Woy Woy High School
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