Vitali Katkovsky
Oakleigh,VIC
Summary
As a technical implementation and support engineer, I bring a wealth of practical experience, a robust technical background, and a sincere passion for technology and software. Alongside my technical expertise, I possess a B.A in Economics and Management and am committed to enhancing my communication and interpersonal skills continually. I find particular satisfaction in tackling implementation and support challenges that involve client interactions and am energized by their success. With a strong sense of responsibility and a goal-oriented mindset, I thrive both within a team environment and autonomously. Personally, I am diligent, dedicated, and value collaborative, nurturing relationships.
Overview
16
16
years of professional experience
Work History
Technical Consultant
Philips Healthcare
12.2022 - Current
- As the main liaison for major hospitals and clients in Victoria, I ensure seamless integration and optimization of Philips's radiology software solutions, fostering robust partnerships through adept communication and customized technological strategies to elevate client retention rates. I oversee the end-to-end implementation, installation, and configuration of software solutions for new and existing clientele, ensuring smooth onboarding and sustained operational excellence. Collaborating closely with sales and project management teams, I align technological deployments with client expectations, ensuring high levels of satisfaction and goal attainment. Additionally, I drive system performance enhancements by identifying and resolving intricate technical challenges through systematic troubleshooting and comprehensive root cause analysis.
Tier 3 Backend Application Engineer
Change Healthcare LTD
03.2022 - 10.2022
- As a member of the Tier 3 Backend team, I played a pivotal role in providing comprehensive application support and training to end users and implementation teams for a highly intricate cardiology information system deployed in hospitals worldwide. Additionally, I tackled the resolution of complex backend issues, ensuring seamless integration and optimized utilization of the system, and empowering healthcare professionals with the necessary knowledge and resources for effective operation.
Product, Support and QA Specialist
Start-Up Nation Central (NPO)
03.2019 - 01.2022
- Within the product team, my responsibilities encompassed the dynamic process of eliciting requirements and crafting innovative features for a cutting-edge cloud-based web application. I worked closely with cross-functional teams including Research and Development (R&D), Database Administrators (DBA), QA and design specialists to ensure alignment with project objectives and user needs. This collaborative effort involved conducting thorough analyses, gathering user feedback, and translating insights into actionable design specifications.
Tier 4 Support Engineer
Algotec systems LTD
03.2017 - 03.2019
- Within the L4 RIS support team, my role has been pivotal in delivering continuous, round-the-clock support, comprehensive training, and efficient implementation services to regional support and implementation teams worldwide.
Client/Server QA Engineer
Algotec systems LTD
06.2013 - 03.2017
- As part of the QA team, I tested a complex system of patient and user management for hospitals and radiology institutes worldwide (RIS- Radiology Information System), both on client and server sides.
Non-Destructive Testing Technician, Staff Sargent
Israeli Air Force
03.2008 - 03.2011
- Positioned at one of Israel's largest combat-operational bases, I held a position of paramount importance, tasked with a substantial responsibility: guaranteeing the safety of F-16 fighter jets and Apache combat helicopters during flight operations. This role demanded meticulous attention to detail and a steadfast commitment to excellence in aviation safety protocols.
Education
B.A - Economics and Management
The Open University of Israel
NDT Technician Courses - with high distinction
IAF
Graduate -
Handesaim High School (Tel Aviv University)
Skills
- Oracle 11/12 DB using PL/SQL and SQLDevloper
- MySQL workbench
- MS SQL
- IIS 6/75
- V-Cloud and V-Sphere virtualisation systems
- GCP (Google cloud platform)
- Google analytics
- MS Windows/Server and MS-office applications
- TFS
- Fiddler
- Wireshark
- Sysinternals tool suite
- Various interfacing emulators for HL7
- DICOM tools
Languages
Fluent in English, Hebrew and Russian.
Hobbies and Interests
- Technology innovation
- Startups and businesses ecosystems
- Cryptocurrencies market
- Motorsports and Automotive industry
References
will be provided upon request
Timeline
Technical Consultant
Philips Healthcare
12.2022 - Current
Tier 3 Backend Application Engineer
Change Healthcare LTD
03.2022 - 10.2022
Product, Support and QA Specialist
Start-Up Nation Central (NPO)
03.2019 - 01.2022
Tier 4 Support Engineer
Algotec systems LTD
03.2017 - 03.2019
Client/Server QA Engineer
Algotec systems LTD
06.2013 - 03.2017
Non-Destructive Testing Technician, Staff Sargent
Israeli Air Force
03.2008 - 03.2011
B.A - Economics and Management
The Open University of Israel
NDT Technician Courses - with high distinction
IAF
Graduate -
Handesaim High School (Tel Aviv University)
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