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Accomplished hospitality leader with 15+ years of experience driving revenue growth and optimizing guest experiences in high-profile food and beverage venues. Skilled in managing multi-million-dollar operations, leading large teams, and implementing strategies to increase profitability and customer satisfaction. Successfully managed multiple venues simultaneously, generating $25M+ annually, while overseeing a staff of 90+ with a focus on operational excellence, customer engagement, and revenue maximization. Excited to bring expertise and passion to a top-tier hospitality establishment.

Results-driven professional with a proven track record of supporting daily operations, optimizing workflows, and leading high-performing teams. Highly organized and detail-oriented with the ability to quickly adapt in fast-paced environments. Recognized for strong problem-solving skills, proactive leadership, and a commitment to delivering exceptional guest experiences. Adept at streamlining processes, improving staff performance, and resolving challenges with efficiency and professionalism.

Results-driven Warehouse Manager with over 9 years of experience overseeing daily operations, optimizing inventory systems, and leading high-performing teams. Proven ability to reduce costs, improve workflows, and ensure timely, accurate order fulfillment in fast-paced environments. Adept in safety compliance, lean logistics, and warehouse management systems (WMS). Reliable Warehouse Assistant known for high productivity and efficiency in task completion. Specialize in inventory management, logistics coordination, and safety compliance, ensuring smooth warehouse operations. Excel in time management, teamwork, and problem-solving skills, contributing positively to workplace dynamics and operational success.

As a graduate with the highest honors in both the Bachelor of Medicine and Bachelor of Surgery (MBBS) and the Master of Business Administration (MBA), I possess a robust foundation in both medical sciences and business. My experience as a Project Manager and Operations Manager has strengthened my ability to apply innovative business strategies in diverse settings, particularly in healthcare and corporate operations. This dual expertise underpins my unwavering commitment to optimizing operational efficiency, enhancing administrative services, and implementing strategic initiatives that improve organizational effectiveness. I firmly believe that leveraging strategic management principles can streamline operations, reduce costs, and enhance service delivery. My leadership experience includes overseeing business tenders, transitioning organizations to paperless systems with custom-built POS solutions, and implementing structured workflows that minimize inefficiencies. With a strong background in budget management, records administration, staff supervision, and policy development, I am dedicated to driving sustainable growth and operational excellence.

Vi Thuy Lam

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Assistant Manager

Gaming Attendant

Gaming Attendant

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Certificate 4 in Fitness

Certificate 3 in Fitness

Diploma of Business

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Assistant Manager

Gaming Attendant

Gaming Attendant

Certificate 4 in Fitness

Certificate 3 in Fitness

Diploma of Business

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