Viti Hennings
Jordan Springs,NSW
Summary
Organized and dedicated individual who works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Store Assistant
Coles Express
08.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Remained calm and composed in tense situations involving angry or upset customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers entering store and offered assistance with requirements.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Operated POS system to process payments and provide receipts.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Store Assistant
Coles Express
07.2021 - 08.2022
- Same duties as listed above in my current position
Administrative Officer
Self Employed - Trucking Business
07.2016 - 08.2021
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Analyzed data related to administrative costs and spending trends to prepare budgets.
- Executed record filing system to improve document organisation and management.
- Created and maintained databases to track and record customer data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Barista Manager
Self Employed
09.2016 - 07.2021
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Monitored customer feedback to improve barista performance and customer service.
- Designed and adjusted work schedules to meet business demands.
- Participated in budgeting and forecasting activities to make informed decisions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Medical Receptionist
Bay Of Plenty District Health Board
01.2012 - 08.2016
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
Medical Records Assistant - Mental Health Services
Queensland Health
06.2007 - 07.2012
- Filed records for timely retrieval.
- Audited files for completion and accuracy.
- Faxed medical records promptly upon accurate assembly and analysis.
- Documented patient condition and treatment, coding medical claims for hospital and nursing facilities.
- Provided referrals for local community members to providers and agencies.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Supported medical staff by providing organized and accurate medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in training new staff, doctors and nurses on medical record processing and procedures.
- Input data into computer programs and filing systems.
- Maintained patient records in compliance with security regulations.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
Skills
- Office Administration
- Patient Database Maintenance
- Payment Scheduling and Collection
- Preparing Treatment Rooms
- Answer Telephones
- Medical Information Software
- Medical Transcription
- Patient Data Processing
- Medical Records Management
- Front Desk Operations
- Electronic Medical Record
- Patient Callbacks
- Patient Reception Management
- Typing and Filing
- Medical Records Verification
- Medical Writing
- Appointment Scheduling
Timeline
Store Assistant
Coles Express
08.2022 - Current
Store Assistant
Coles Express
07.2021 - 08.2022
Barista Manager
Self Employed
09.2016 - 07.2021
Administrative Officer
Self Employed - Trucking Business
07.2016 - 08.2021
Medical Receptionist
Bay Of Plenty District Health Board
01.2012 - 08.2016
Medical Records Assistant - Mental Health Services
Queensland Health
06.2007 - 07.2012
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