Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vitolina Sofaea Vitolio

Liverpool,NSW

Summary

I have a Passion for the Customer that creates an environment focused on delivering an extraordinary and genuine customer experience that exceeds all expectations to create truly memorable moments.


I inspire Individuals to be at their best by leading from the front.


I build Teamwork through empowerment and coaching to create a positive work environment that drives sustainable business success.


I Lead for what matters most with confidence and resourcefulness.


I am always seeking improvements to challenge myself and my team to learn, grow and aspire to achieve high standards that make a difference to the business, the community and one another.

Overview

32
32
years of professional experience

Work History

Restaurant Manager

Rashays Carramar
05.2023 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Worked closely with restaurant owner to develop and implement marketing initiatives.
  • Analyzed daily sales figures and developed strategies to increase sales.

Restaurant Manager

Mcdonalds Australia
04.2012 - 04.2023
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Restaurant Manager

Mcdonalds New Zealand
02.1992 - 04.2012

Education

Bachelor of Science - Mathematics

Auckland University
Auckland, New Zealand
1991

Skills

  • Operations Management
  • Customer Engagement
  • People, Leadership and Compliance
  • Performance Improvement
  • Passion for Customer Satisfaction, Quality & Cleanliness
  • Schedule Coordination

Languages

English
Native or Bilingual
Samoan
Native or Bilingual

Timeline

Restaurant Manager

Rashays Carramar
05.2023 - Current

Restaurant Manager

Mcdonalds Australia
04.2012 - 04.2023

Restaurant Manager

Mcdonalds New Zealand
02.1992 - 04.2012

Bachelor of Science - Mathematics

Auckland University

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Vitolina Sofaea Vitolio