Vitor Almeida
Melbourne,VIC
Summary
Experienced professional with a strong background in logistics, customer service, and operations management, currently pursuing a dual Master’s in Business Administration (MBA) and Project Management. Proven success in optimizing processes, managing supplier relationships, and enhancing customer experiences. Seeking a flexible role that aligns with my studies and allows me to contribute to business growth through my strong problem-solving and client relationship skills.
Overview
7
7
years of professional experience
Work History
Visual Merchandise Team Member
Myer Pty Ltd
Melbourne, Victoria
10.2024 - Current
Device Fleet (Reverse Logistics) Manager
Yuno AG
Zürich, Switzerland
05.2023 - 07.2024
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Drafted policies regarding storage, distribution, and transportation of products.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Collaborated with other departments to develop strategies that align with company objectives.
- Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
- Created reports to track rental success of devices based on visual and technical aspects of products on a SKU level.
Customer Success Manager
MS Direct
Muttenz, Switzerland
06.2022 - 05.2023
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Established strong relationships with clients through regular communication and follow-up activities.
- Developed custom solutions for customers based on their individual business objectives.
- Identified opportunities for improvement in the onboarding process.
- Trained customers on product features and best practices, enhancing their overall experience.
Operations Manager
Ameli Zürich
Zürich, Switzerland
05.2021 - 05.2022
- Managed all product information in the store's backend with approx. 50 SKUs
- Successfully implemented a partnership with a warehouse that conducted our logistics, moving from an 'in-house' setup.
- Optimized internal communication by creating reading materials, handbooks, and bringing operations closer to other departments.
Business Development
Zalando SE.
Berlin, Germany
09.2019 - 04.2021
- Compiled weekly reports on key performance indicators.
- Collaborated with internal teams to ensure successful execution of projects.
- Drafted emails and newsletters targeted at existing customers and prospects.
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
Stock Room Associate
Hollister Co.
Berlin, Germany
09.2017 - 07.2019
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Performed inventory cycle counts as needed to maintain accurate records of quantity on hand.
- Collaborated with team members on various projects related to inventory control management and restocking processes.
Education
MBA - Business Administration
Torrens University
Melbourne, VIC09-2026
Bachelor of Arts - Business Administration
Berlin International University of Applied Science
Berlin, Germany09-2020
Skills
- Supply Chain Management
- Vendor Relationship Management
- Operational management
- Client Relations
- Customer Account Management
- Customer Service
- Account Management
- Microsoft Office Suite
- Communication
Languages
Portuguese
Native/ Bilingual
English
Native/ Bilingual
German
Full Professional
Spanish
Limited
Timeline
Visual Merchandise Team Member
Myer Pty Ltd
10.2024 - Current
Device Fleet (Reverse Logistics) Manager
Yuno AG
05.2023 - 07.2024
Customer Success Manager
MS Direct
06.2022 - 05.2023
Operations Manager
Ameli Zürich
05.2021 - 05.2022
Business Development
Zalando SE.
09.2019 - 04.2021
Stock Room Associate
Hollister Co.
09.2017 - 07.2019
MBA - Business Administration
Torrens University
Bachelor of Arts - Business Administration
Berlin International University of Applied Science
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