Vitória Gonçalves
Alderley,Australia
Summary
Detail-oriented and results-driven professional with a strong background in administration, finance, and customer service. With over two years of experience in financial reconciliation, accounts payable and receivable, and process implementation, I am committed to ensuring accuracy and efficiency in financial operations. My expertise extends to office administration and reception, where I have developed strong organizational and multitasking abilities. A background in hospitality has further enhanced my customer service skills, enabling me to manage client interactions effectively while maintaining operational efficiency. Relocating to Australia has provided an opportunity to integrate into a professional office environment while gaining a deeper understanding of local business practices. I am seeking an opportunity to contribute my skills to an organization that values accuracy, efficiency, and strong client relations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Floor Attendant Supervisor
Brisbane Racing Club
06.2023 - Current
Accounts Payable/Receivable Analyst
AmorSaúde
10.2021 - 02.2022
- Company Overview: Brazil – Ibirité, Minas Gerais, Brazil
- Managed cash flow and ensured financial transactions were accurate and timely
- Oversaw end-to-end accounts payable and receivable processes, improving financial stability
- Issued and reconciled invoices and payments, maintaining up-to-date financial documentation
- Conducted bank reconciliations, identifying and resolving discrepancies
- Developed and implemented streamlined financial workflows, reducing errors and enhancing interdepartmental communication
- Brazil – Ibirité, Minas Gerais, Brazil
Customer Service Supervisor
AmorSaúde
05.2021 - 10.2021
- Company Overview: Brazil – Ibirité, Minas Gerais, Brazil
- Supervised a team handling customer transactions, invoicing, and financial inquiries
- Promoted to Accounts Payable/Receivable Analyst due to strong financial management and problem-solving skills
- Trained new employees in financial procedures to ensure policy and regulatory compliance
- Implemented quality control measures and developed SMART goals to enhance operational efficiency
- Created standardized scripts for financial queries, reducing billing errors and improving customer resolution times
- Brazil – Ibirité, Minas Gerais, Brazil
Medical Receptionist
AmorSaúde
06.2019 - 05.2021
- Company Overview: Brazil – Ibirité, Minas Gerais, Brazil
- Provided administrative and customer service support, managing financial transactions related to medical services
- Assisted clients with health insurance inquiries, claims, and service policies
- Scheduled appointments for insurance consultations and claims, ensuring efficient calendar management
- Processed client documentation, ensuring compliance with data protection policies
- Assisted clients with claim submissions, explaining required documentation and providing follow-up updates
- Performed general administrative tasks, including mail processing, office supply management, data entry, and reporting
- Brazil – Ibirité, Minas Gerais, Brazil
Education
Certificate I and II - Retail Service, Business Administration and Management, General
International House Brisbane - ALS
08.2024
Language School - General English
Imagine Education
05.2023
Skills
- Problem Solving and Conflict Resolution
- Time Management and Prioritization
- Financial Reconciliation and Data Integrity
- Accounts Payable and Receivable
Certification
- Customer Service: Problem and Conflict Resolution Techniques
- Communicating Difficult News to Customers
- Enhancing Customer Service Over the Phone
- Customer Service Team Management
- Administrative Assistant and Secretarial Training
Languages
English
Portuguese
Timeline
Floor Attendant Supervisor
Brisbane Racing Club
06.2023 - Current
Accounts Payable/Receivable Analyst
AmorSaúde
10.2021 - 02.2022
Customer Service Supervisor
AmorSaúde
05.2021 - 10.2021
Medical Receptionist
AmorSaúde
06.2019 - 05.2021
Language School - General English
Imagine Education
Certificate I and II - Retail Service, Business Administration and Management, General
International House Brisbane - ALS
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