Vittoria Boylan
Leongatha,VIC
Summary
Dynamic, assertive and compassionate professional, knowledgeable in Investigation Management, Research, Analysis and Risk Management awareness. Dedicated to providing outstanding service in all professional aspects offering effective problem solving and decision-making capabilities. A loyal and self-motivated professional with a notable work ethic and a desire to contribute positively to organisations. Over three years experience within the Workcover claims division conducting circumstance investigations. Well-versed in compiling reports based on evidence. Familiar with legislation and regulations that underpin the Worksafe governing body.
Overview
27
27
years of professional experience
Work History
Private Investigator
Self Employed/Contractor
Melbourne, VIC
12.2020 - Current
- Gathered evidence through interviews, research and observation.
- Developed investigative strategies based on case information.
- Analyzed data to identify patterns and trends related to investigations.
- Compiled detailed written reports of investigation findings for clients.
- Managed confidential information obtained during investigations.
- Researched public records.
- Gathered proof of activities through video recordings, photographs and statements.
- Maintained professional integrity and credibility, adhering to applicable laws and regulations.
- Produced timely and accurate reports about findings.
- Researched computer databases, public records and legal filings to compile accurate information for investigations.
- Reviewed gathered information to assess or detect issues.
Counsellor
01.2016 - Current
- Conducted one-on-one counselling sessions with clients on a range of issues such as depression, anxiety, addiction, existential crisis, and grief/loss using various counselling methods
- Wrote client assessments and provide written reports of services within the bounds of confidentiality regulations
- Prepared for client sessions including reading case notes and other specific evaluation of client problems, etc
- Built and maintained cooperative working relationships with other agencies including Mental Health and Social Services
- Maintained and updated professional knowledge and proficiency through continuing supervision, education, and workshops.
Hair Stylist/Business Owner
Self-employed
01.1997 - Current
- Consulted with clients on options for their personal styling needs and build personal relationships with clients to ensure return visits
- Delivered professional customer services to valued clientele in line with the agreed service standards of the salon
- Updated client records and maintain an appointment calendar through scheduling
- Managed business financials including cash handling, accounts, banking, and Government reporting functions
- Ordered stock and salon materials; meet with sales representatives on a regular basis
- Coached, mentored, and trained staff to provide excellent customer service
- Maintained the tidiness of the salon, sterilise tools and ensure the health and safety procedures are always followed
- Managed emergency situations in lieu of Work Health & Safety Regulations
- Identified and managed and wrote reports on all incidents and hazards.
Security Officer
Executive Security Solutions
02.2020 - 04.2021
- Administered and advocated policies and procedures adherent to all stakeholders, mitigated potential risks to ensure the proper protection of the property, residents, guests, and the public
- Engaged with all emergency services in a timely manner ensuring the safety and wellbeing of all persons involved in accordance to Work Health & Safety Regulations
- Monitored alarms and surveillance systems and acted promptly to de-escalate protentional risks and hazards
- Actively wrote incident reports ensuring all stakeholders were aware of all unforeseen events
- Efficiently worked with colleagues ensuring all handover events were communicated accordingly and succinctly resulting in a continued business
- Trained and assessed new staff ensuring the continual professional expectations
- Adhered to all government legislation and regulations in the bounds of the security industry.
Store Manager
Relax for Life
01.2018 - 01.2019
- Coordinated daily customer service operations; monitored retail operating costs, budgets, and resources
- Prepared sales and customer relations reports by analysing and categorising sales information; identifying and investigating customer complaints and service suggestions
- Performed all necessary personnel functions as determined by company policies and procedures including record keeping, scheduling, payroll management, monthly budget, disciplinary functions, evaluations and training
- Marketed merchandise by studying advertising, sales promotion, and display plans
- Completed store administration and ensured compliance with policies and procedures
- Maintained inventory by checking merchandise to determine inventory levels; anticipating customer demand.
Sales Assistant
Bakka Design Furniture
01.2016 - 01.2017
- Ensured high levels of customer satisfaction through excellent sales service; handled customer complaints or directed the customers on to management
- Assessed customers’ needs and provide assistance and information on product features
- Followed and achieved company’s sales goals on a monthly and yearly basis
- Documented sales by creating or updating customer profile records
- Processed payments by totalling purchases; processing checks, cash, and store or other credit cards
- Maintained outstanding store condition and visual merchandising standards.
Trainer and Assessor
Cambridge International College
01.2008 - 01.2009
- Delivered and structured, flexible, relevant and exciting training sessions
- Ensured all training resources were relevant and compliant with Victorian Registration and Qualifications Authority and Australian Quality Training Framework
- Used teaching and assessment strategies that were fair, valid and compliant
- Developed, implemented, and maintain individual training plans to meet the individual's learning style and needs
- Prepared for, conducted and documented both training delivery and assessment procedures, using approved training delivery plans.
Trainer and Assessor (On the Job)
Headmasters Academy
01.2000 - 01.2005
- Delivered and structured, flexible, relevant and exciting training sessions by assisting all learners regardless of level to achieve their training goals
- Ensured all training resources were relevant and compliant with Victorian Registration and Qualifications Authority and Australian Quality Training Framework
- Used teaching and assessment strategies that were fair, valid and sufficient
- Developed, implemented, and maintain individual training plans to meet the individual's learning style and level of skills and knowledge
- Developed and maintained employment, education and further training networks
- Prepared for, conducted and documented both training delivery and assessment procedures, using approved training delivery plans.
Education
Certificate II in Security -
ISTA
01.2019
Certificate III in Private Investigations -
ISTA
01.2019
Advanced Diploma of Transpersonal Counselling -
Phoenix institute of Australia
01.2013
Certificate IV Workplace Trainer and National Assessor -
HeadMasters Academy
01.1999
Diploma of Cosmetology -
Venus Hair College
01.1984
Bachelor’s Degree in Holistic Counselling -
Phoenix institute of Australia
Skills
- Case Documentation Management
- Research, Analysis and Analytical Skills
- Risk Management awareness
- Investigation Management and Task Prioritization
- Compliance to Standards/Legislation
- Problem-Solving aptitude
- Adaptability, Reliability and Flexibility
- Evidence Gathering
- Interview techniques
- Teamwork and Collaboration
- Interpersonal Communication
- Record-keeping
- Continuous Improvement
- Professional Demeanor
- Report Writing
Affiliations
- Australian Counselling Association (ACA)
- Australian Security Industry Association (ASIAL)
Attributes
- Natural leadership qualities with strong sense of initiative, flexibility, and accountability.
- Exemplary work ethic; reliable and self-motivated with a high degree of loyalty and professionalism.
- Excellent organisational, planning and time management skills with the ability to keep within timescales and budgets.
- Results-oriented with superior analytical, problem solving and decision-making abilities.
- Communicator and motivator with the ability to influence and negotiate with internal and external customers.
- Highly effective even under pressure in a fast-paced environment.
- Committed to the success of the organisation and its employees.
Personal Information
Hobbies: Behavioural Psychology, Government Policy and Legislation, Walking, Cycling, Fitness, Reading
Licenses Permits
- Private Security Licence
- Private Investigations Licence
- Responsible Serving of Alcohol (RSA) Certificate
- Mental Health First Aid Certificate
- CPR First Aid Certificate
- Victorian White Card
- Working With Children’s Card
Placement
- Banyule Community Health (BCH)
- Kara House - Refuge for women and children of domestic violence
References
Available upon request
Community Service
- Consultant
- Providing services in a mentoring capacity to new and starting business owners
- Providing services in a mentoring capacity to unemployable individuals together with Headmasters Academy.
- Created an event to raise awareness and money for the Stephanie Alexander Garden Foundation.
- Participated and offered my services to numerous local fundraising schools and organisations.
- Volunteer
- Myto Foundation.
- Participated and volunteered my services to numerous local fundraising schools and organisations to raise money and awareness regarding community development.
- Served food to the homeless in numerous organisations.
References
References available upon request.
Timeline
Private Investigator
Self Employed/Contractor
12.2020 - Current
Security Officer
Executive Security Solutions
02.2020 - 04.2021
Store Manager
Relax for Life
01.2018 - 01.2019
Counsellor
01.2016 - Current
Sales Assistant
Bakka Design Furniture
01.2016 - 01.2017
Trainer and Assessor
Cambridge International College
01.2008 - 01.2009
Trainer and Assessor (On the Job)
Headmasters Academy
01.2000 - 01.2005
Hair Stylist/Business Owner
Self-employed
01.1997 - Current
Certificate II in Security -
ISTA
Certificate III in Private Investigations -
ISTA
Advanced Diploma of Transpersonal Counselling -
Phoenix institute of Australia
Certificate IV Workplace Trainer and National Assessor -
HeadMasters Academy
Diploma of Cosmetology -
Venus Hair College
Bachelor’s Degree in Holistic Counselling -
Phoenix institute of Australia
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