Vittoria Pellegrino
Armstrong Creek,VIC
Summary
I am a very dedicated employee who is motivated, punctual and always looking to challenge myself. As someone who has always worked in a customer facing role, I have exceptional communication and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Waitress / Supervisor
Beachhouse Barwon Heads
Barwon Heads, VIC
01.2024 - Current
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Resolved customer complaints in a timely manner with professionalism.
- Counting and processing of tills at the end of shifts.
- Opening and closing of the venue.
- Greeting of customers upon arrival.
- Taking orders for food and drinks and delivered them to guests.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Functions & Events Manager
The Vault
Shepparton, VIC
08.2021 - 12.2023
- Responded to enquires in regards to potential functions and events via phone and email.
- Met with clients and discussed their vision and ideas to create their dream function.
- Coordinated a variety of functions from small intimate gatherings to large scale weddings up to 130 people.
- Worked alongside local businesses to bring tourism events to the town.
- Rostering of staff for functions and events.
- Advertising of the venue on social media (instagram and facebook)
- Designed and maintained spreadsheets documenting inventory control, customer details and upcoming functions.
- Managed event staff onsite during each event to ensure smooth operations.
- Created post-event reports summarizing key metrics such as attendance numbers, total spend and stock used.
Manager
The Teller Collective
Shepparton, VIC
08.2021 - 12.2023
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted monthly team meetings to discuss performance issues and provide feedback.
- Communicated effectively with the kitchen staff and front of house staff to ensure customer receive the best service possible.
- Hiring of front of house staff and training of new employees on restaurant policies and procedures.
Front of House Supervisor
Fryers Street Food Store
Shepparton, Victoria
04.2018 - 12.2023
- Managed day-to-day cafe operations focusing on quality and meeting customer expectations.
- Opening and closing of the cafe including counting the tills at close of business.
- Rostering of front of house staff.
- Developed strong and respectful employee relationships to ensure staff are happy and working to their full potential.
- Interviewed, hired and trained new employees.
- Handled and dealt with complaints from customers to help maintain a positive dining experience.
- Delegated tasks to front of house staff members to ensure optimal workflow.
- Worked alongside my boss to discuss new ways to improve adequate service.
Education
High School Diploma -
Wanganui Park Secondary College
Shepparton12.2016
Skills
- Decision Making
- Teamwork and Collaboration
- Strategic Planning and Organisation
- Time Management and Prioritisation
- Dependable and Cooperative
- Relationship Building
- Critical Thinking
- Active Listening
Timeline
Waitress / Supervisor
Beachhouse Barwon Heads
01.2024 - Current
Functions & Events Manager
The Vault
08.2021 - 12.2023
Manager
The Teller Collective
08.2021 - 12.2023
Front of House Supervisor
Fryers Street Food Store
04.2018 - 12.2023
High School Diploma -
Wanganui Park Secondary College
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