Viveck Gheerdharry
Beverly Hills,Mauritian
Summary
Organized and dependable candidate consistently proving ability to effectively manage multiple priorities while maintaining a positive attitude. Willing to take on additional responsibilities to contribute to team success and achieve collective goals. Strong passion for work and exceptional organizational skills. Eager to secure entry-level position to make valuable contribution and help team reach new heights. Together, working towards achieving company objectives and driving success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Resolutions Case Manager
Canadian Appliance Source (CAS)
2023.05 - 2024.02
- Case resolution for manufacturer, warranty, and customer escalations
- Company reviews and complaints management
- After Delivery related customer assistance
- Parts ordering
- Processing returns/exchanges
- In and out of warranty services
- Live interaction and email handling
- Legal cases and lawsuits.
After Sales Coordinator
CAS
2023.03 - 2023.05
- Processing returns and exchanges
- Live interaction and emails for customers and international brand manufacturers
- In-warranty services.
QA Audit
CAS
2023.01 - 2023.03
- QA audit for customer interactions
- Live supervision to ensure the quality of service
- Evaluation of compliance and effectiveness of processes
- Identifying and communicating strengths and weaknesses
- Creating and maintaining Excel sheets
- Reporting.
Sales Associate
CAS
2022.10 - 2023.01
- Backend and frontend management for existing and new orders
- Live-call customer assistance
- Inventory control and stock allocation
- Coaching and monitoring
- Coordinating and team management
- Report making.
Policy Processing Assistant
Swan Insurance LTD
2020.03 - 2022.07
- Backend processing of ins and outs: insurance documents
- Stationery coordinator: planning, budgeting, and ordering
- Responsible for SOPs and coaching
- Project Go Paperless idea contributor.
Assistant Chef
Blacksheep
2020.01 - 2020.03
- Appointed as head chef when required to maintain continuity of service and quality in a fast-paced environment.
Education
HSC -
John Kennedy College
Mauritius12.2018
Skills
- Administrative
- Computer (Microsoft Office Apps)
- Strong writing and Communication skills
- Emotional Intelligence
- Planning & Strategic Thinking
- Budgeting
Certification
Developing Your Emotional Intelligence, 09/2023, Dr Gemma Leigh Roberts
Personal Information
- Date of Birth: 05/04/00
- Gender: Male
- Nationality: Mauritian
Hobbies and Interests
- Fitness and bodybuilding
- Competitive Combat sports
- Physical sports
- Painting
- Professional videography and photography
- Cinematography
- Chess
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Resolutions Case Manager
Canadian Appliance Source (CAS)
2023.05 - 2024.02
After Sales Coordinator
CAS
2023.03 - 2023.05
QA Audit
CAS
2023.01 - 2023.03
Sales Associate
CAS
2022.10 - 2023.01
Policy Processing Assistant
Swan Insurance LTD
2020.03 - 2022.07
Assistant Chef
Blacksheep
2020.01 - 2020.03
HSC -
John Kennedy College
Developing Your Emotional Intelligence, 09/2023, Dr Gemma Leigh Roberts
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