Vivek Kulkarni
Melbourne,Australia
Summary
Versatile Team leader skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Insightful leader with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Pursuing new professional challenges with a growth-oriented company.
Overview
9
9
years of professional experience
Work History
Senior Manager - Analytics
ICICI Prudential Life Insurance co.
- Developed and implemented performance management systems to ensure compliance with company standards
- Monitored and analyzed employee data and metrics to identify areas of improvement
- Assisted with the development and implementation of employee training and development programs
- Developed and implemented employee recognition programs
- Monitored and reported on key performance indicators to ensure quality assurance of services
- Developed and implemented successful incentives and rewards programs to motivate sales teams.
Sr. Manager Training & Development
ICICI Prudential Life Insurance co.
- Managed training programs for over 500 employees across 6 departments in a large organization
- Developed and implemented training materials and resources to ensure compliance with state and federal regulations
- Conducted assessment of employee training needs, identified gaps and created strategies to address them
- Provided technical support and guidance to trainees to ensure successful completion of assigned tasks
- Monitored employee progress and provided feedback and guidance to enhance performance
- Created and delivered comprehensive training plans to meet organizational objectives
- Developed and managed budgets for training initiatives and programs
- Collaborated with management and stakeholders to ensure successful delivery of training activities
- Facilitated training sessions and workshops to ensure effective knowledge transfer.
Customer Service Specialist
Commonwealth bank of Australia
12.2015 - 05.2018
- Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries
- Assisted customers with product selection, product orders, and product returns
- Exceeded customer service expectations by going above and beyond to ensure customer satisfaction
- Implemented process improvements to streamline customer service tasks and improve efficiency
- Utilized problem-solving skills to quickly and effectively resolve customer complaints
- Handled customer inquiries via phone, email, and live chat in a professional and courteous manner
- Demonstrated strong interpersonal skills by building relationships with customers and providing excellent customer service
- Maintained a high level of customer service standards and provided an exceptional customer experience
- Prepared detailed reports to track customer service metrics and identify areas of improvement
- Monitored customer service performance and implemented strategies to ensure customer satisfaction.
Team Leader
LaTrobe Community Health Services
05.2022 - Current
- Supervised and managed a team of LAC's, ensuring that excellent customer service was provided to all customers
- Developed and implemented new policies and procedures to improve team productivity and efficiency
- Analyzed current processes and identified areas for improvement, resulting in increased customer satisfaction
- Coordinated closely with other teams to ensure that customer needs were met and exceeded
- Developed and delivered team training sessions to ensure team members were up-to-date on the latest processes and procedures
- Assisted in the recruitment, selection and onboarding of new team members
- Monitored team performance and provided feedback and coaching to improve performance
- Performed one-on-one coaching and mentoring to team members to help them reach their full potential
- Assisted in the resolution of customer complaints and inquiries in a timely manner
- Established and maintained positive relationships with stakeholders.
Education
Graduate Certificate - Business Management
Deakin University
Melbourne, VIC07.2024
Skills
- Leadership
- Problem-solving
- Interpersonal skills
- Teamwork
- Adaptability
- Troubleshooting and problem resolution
- Data-driven decision-making
- Talent Development
- Human Resources Management
- Cross-Functional Collaboration
- Process Improvement
- Employee Coaching and Mentoring
- Performance reviewing
- Customer Service
- Hiring and Training
Languages
English
Hindi
Street
6 Bronnie Street
Personal Information
Nationality: Australian
Hobbies and Interests
- Cooking
- Music
- Traveling
- Soccer
Travelling , cooking , Music and Soccer
Hobbies and Interests:
- Traveling: Passionate about exploring diverse cultures and destinations, enriching my global perspective and adaptability.
- Cooking: Enjoy experimenting with culinary techniques and recipes, with a particular focus on international cuisine. love Indian & Italian cuisine
- Bollywood Music: Avid listener of Bollywood music, appreciating its vibrant rhythms and lyrical depth.
- Soccer: Enthusiastic soccer player and follower, relishing both team dynamics and the strategy of the game. Follow EPL , Champions league
Timeline
Team Leader
LaTrobe Community Health Services
05.2022 - Current
Customer Service Specialist
Commonwealth bank of Australia
12.2015 - 05.2018
Senior Manager - Analytics
ICICI Prudential Life Insurance co.
Sr. Manager Training & Development
ICICI Prudential Life Insurance co.
Graduate Certificate - Business Management
Deakin University