Permissioned Blockchain infrastructure for payments
VIVEK MITRA
Technical Business Analyst
Sydney,NSW
Summary
Dynamic Technical Business Analyst with extensive experience in secure architecture design, Agile methodologies, and team leadership. Proven track record in innovating payment workflows, ensuring compliance, and enhancing project deliverables. Passionate about driving operational excellence and aligning with strategic visions in the fast-evolving financial services domain.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Technical Business Analyst
WaterNSW
12.2022 - Current
- Authored end-to-end secure solution (NIST )architecture diagrams to outline detailed workflows between systems and outlined data dependencies
- Authored YAML standards for establishing CI/CD practices and integrated DevOps principles in end-to-end workflow
- Facilitated workshops between business stakeholders and development teams and utilized low-code platform to develop business logic
- Mentored team members in adopting Agile principles and guided transition of management methodologies and ways of working across multiple teams
- Collaborated with SecOps and Development team to outline security requirements in accordance with NIST GRC standards
- Engineered Power Automate cloud flows to streamline project reporting and service delivery reporting workflows by 25%
- Integrated Azure DevOps reporting with PowerBI to develop Sprint deliverables and progress reports
- Developed user stories for Sprint backlog by facilitating workshops with product owner and business stakeholder
- Conducted User Acceptance and Functional Testing to streamline onboarding process for teams by 50%
Technical Business Analyst - Payment Gateways
Mastercard
05.2022 - 11.2022
- Mentored team members on root cause analysis and problem definition using Kepner-Tregoe methodology and Accomplished KPIs: High Issue Resolution rate – 99.67% and conducted successful triage without escalation (8/10)
- Engineered end-to-end solution architecture diagrams using PCI-DSS standards for single message and dual message systems and incorporated API standards for composite APIs using Visio and Confluence; restructured 5/10 critical business documents
- Utilized PCI-DSS and NIST principles to outline security workflow documentation between various acquirers and issuers
- Led the creation of business requirements documents, functional specifications, and system configurations of acquirers transitioning from EMV3DSv1 to v2
- Collaborated with product experts to extract client requirements and incorporated data elements from data dictionary as per specific transaction flows and ISO 8583 standards
- Conducted technical calls with Security teams and vendors to triage security issues related to application architecture (Akamai – DdoS)
- Executed business DevOps directives using Jenkins to maintain 99.99% SLA
Technical Business Analyst - Debit Systems
Mastercard
04.2020 - 05.2022
- Collaborated with solution and design teams to innovate workflows for SWIFT customers migrating from dual message to single message systems and acted as a SME for customer facing interfaces
- Engineered secure payment architecture solutions for clients transition to cloud based infrastructure and adoption of online payment interfaces
- Mentored team members on security PBIs and business remediation using Kanban principles who accomplished KPIs: Customer Satisfaction (9.1/10), Issue Resolution Rate (99.54%) and contributed to infrastructure delivery enhancement by 20%
- Collaborated with various customer implementation teams at different stages of the project to document the user acceptance criteria and introduced process improvements in an Agile framework using ServiceNow; minimized project implementation time by 42.5%
- Collaborated with development teams to utilize event-driven architectural principles for critical clients and ensured SLA expectations using appropriate PCI-DSS standards
- Collaborated with project implementation teams and FIS vendors to migrate customers to ISO 20022 standards format and key exchange format
- Strengthened performance, discovered variances, and proposed necessary actions using Splunk and facilitated technical response calls to manage dispute lifecycles; reinforced Mastercard’s 99.9% SLA
Technical Analyst
ISP Networking
04.2020 - 07.2020
- Promoted to Subject Matter Expert for accomplished KPIs: Customer Satisfaction rate (9.5/10), Issue Resolution Rate (77.1 percent) and NPS (45) (Top performer)
- Guided scrum meetings with other content experts (CE) to manage service delivery issues and error definitions and improved complex troubleshooting by 45%
- Devised and analyzed data elements grid matrix and requirements traceability matrix for problem definition using Visio; enhanced error definition by 27%
- Coached a team of 7 members on complex issue resolution across all types of service tiers which reduced L3 escalations by 55%
Technical Analyst
Enject Solutions
11.2019 - 04.2020
- Enhanced business and service delivery via performance monitoring and automated archiving using Python; improved processes by automation by 10%
- Developed client collaboration requirements in collaboration tool manager via xAPI; reduced meeting time by 30 minutes
- Gathered client requirement traceability matrix using Agile approach and ITGlue; minimized inventory downtime by 50%
- Implemented configuration and testing of WebEx systems for multiple clients (distributed); discounted office expenditure of about $350 - $500
Education
Master of Information Technology - Networking And Information Security
Central Queensland University
03.2018 - 04.2019
Graduate Diploma of Project Management - Information Technology Project Management
Central Queensland University
03.2018 - 04.2019
Bachelor of Science - Forensic Science
Amity University Uttar Pradesh
India 07.2013 - 07.2016
Skills
PCI/DSS
Certification
AWS Certified Cloud Practitioner Dec 2022 – Dec 2025
Interests
Tokenized PayID
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Technical Business Analyst
WaterNSW
12.2022 - Current
Technical Business Analyst - Payment Gateways
Mastercard
05.2022 - 11.2022
Technical Business Analyst - Debit Systems
Mastercard
04.2020 - 05.2022
Technical Analyst
ISP Networking
04.2020 - 07.2020
Technical Analyst
Enject Solutions
11.2019 - 04.2020
Master of Information Technology - Networking And Information Security
Central Queensland University
03.2018 - 04.2019
Graduate Diploma of Project Management - Information Technology Project Management
Central Queensland University
03.2018 - 04.2019
Bachelor of Science - Forensic Science
Amity University Uttar Pradesh
07.2013 - 07.2016
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