Vivek Munjani
Pendle- hills,Australia
Summary
To continually develop my knowledge in a commercial environment where initiative and strong working skills are highly valued. To Obtain a suitable position using my effective communication skills and my sound motivation to help customers.
Overview
4
4
years of professional experience
Work History
Onsite Service Team Leader
Sk-Tes
03.2023 - Current
- Leading a team of onsite technicians, assigning tasks, and ensuring efficient deployment of resources
- Providing training and mentorship to team members to enhance their technical skills and service delivery capabilities
- Planning and coordinating onsite service activities, ensuring timely response to service requests and adherence to schedules
- Managing resources effectively, including workforce allocation, equipment, and spare parts inventory
- Generating reports on service activities, team performance, and customer satisfaction metrics
- Ability to communicate effectively with customers, understand their needs, and deliver solutions
- Ensuring accuracy in documentation and adherence to procedures
- Reviewing and approving service documentation to ensure accuracy and completeness
- Maintained a clean and organized work environment, promoting safety standards among staff members at all times.
Onsite IT Technician
Sk-Tes
03.2021 - 03.2023
- Installing, configuring, and maintaining hardware, software, and networking components according to specifications
- Performing repairs or replacements of faulty components to restore functionality
- Providing onsite support to customers, including troubleshooting issues and providing technical guidance
- Sharing knowledge and best practices with colleagues to improve team performance
- Collaborating with other technicians and support teams to resolve complex issues or escalate problems as needed
- Decommissioning and processing of hardware out of the data centre facilities also customer site
- Operate HDD, SSD, and Flash cards destruction machinery
- Hard drive installation and removal, and destruction
- Networking removal and installation and switch consoling
- Creating and attaching labels and barcodes
- Data wiping server, laptop and storage media
Education
MBA - Business Management
Holmes Institute
Australia03.2022
Master of professional accounting - Accounting
Holmes Institute
Australia 11.2021
Accounting
VNSGU
Gujarat, India01.2018
Skills
- Leadership
- Team Management
- Task Assignment
- Collaboration
- Communication
- Technical Communication
- Resource Management
- Documentation
- Positive attitude
- Teamwork and communication
Timeline
Onsite Service Team Leader
Sk-Tes
03.2023 - Current
Onsite IT Technician
Sk-Tes
03.2021 - 03.2023
MBA - Business Management
Holmes Institute
Master of professional accounting - Accounting
Holmes Institute
Accounting
VNSGU
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