Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vivek Munjani

Pendle- hills,Australia

Summary

To continually develop my knowledge in a commercial environment where initiative and strong working skills are highly valued. To Obtain a suitable position using my effective communication skills and my sound motivation to help customers.

Overview

4
4
years of professional experience

Work History

Onsite Service Team Leader

Sk-Tes
03.2023 - Current
  • Leading a team of onsite technicians, assigning tasks, and ensuring efficient deployment of resources
  • Providing training and mentorship to team members to enhance their technical skills and service delivery capabilities
  • Planning and coordinating onsite service activities, ensuring timely response to service requests and adherence to schedules
  • Managing resources effectively, including workforce allocation, equipment, and spare parts inventory
  • Generating reports on service activities, team performance, and customer satisfaction metrics
  • Ability to communicate effectively with customers, understand their needs, and deliver solutions
  • Ensuring accuracy in documentation and adherence to procedures
  • Reviewing and approving service documentation to ensure accuracy and completeness
  • Maintained a clean and organized work environment, promoting safety standards among staff members at all times.

Onsite IT Technician

Sk-Tes
03.2021 - 03.2023
  • Installing, configuring, and maintaining hardware, software, and networking components according to specifications
  • Performing repairs or replacements of faulty components to restore functionality
  • Providing onsite support to customers, including troubleshooting issues and providing technical guidance
  • Sharing knowledge and best practices with colleagues to improve team performance
  • Collaborating with other technicians and support teams to resolve complex issues or escalate problems as needed
  • Decommissioning and processing of hardware out of the data centre facilities also customer site
  • Operate HDD, SSD, and Flash cards destruction machinery
  • Hard drive installation and removal, and destruction
  • Networking removal and installation and switch consoling
  • Creating and attaching labels and barcodes
  • Data wiping server, laptop and storage media

Education

MBA - Business Management

Holmes Institute
Australia
03.2022

Master of professional accounting - Accounting

Holmes Institute
Australia
11.2021

Accounting

VNSGU
Gujarat, India
01.2018

Skills

  • Leadership
  • Team Management
  • Task Assignment
  • Collaboration
  • Communication
  • Technical Communication
  • Resource Management
  • Documentation
  • Positive attitude
  • Teamwork and communication

Timeline

Onsite Service Team Leader

Sk-Tes
03.2023 - Current

Onsite IT Technician

Sk-Tes
03.2021 - 03.2023

MBA - Business Management

Holmes Institute

Master of professional accounting - Accounting

Holmes Institute

Accounting

VNSGU

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Vivek Munjani