Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Marathon runner
Timeline
Generic
VIVEK SOLANKI

VIVEK SOLANKI

Perth,NSW

Summary

I am a resourceful Manager/ Coordinator offering history of success coordinating and monitoring operations ad assignments across various departments. I am also an effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I am highly committed to maintain quality of services and products.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bus Driver

Path Transit & Swan Transit
06.2023 - Current
  • Operated and maintained buses, ensuring compliance with safety regulations and service standards.
  • Provided exceptional customer service, assisting passengers with inquiries and resolving issues promptly.
  • Conducted pre-trip inspections to ensure vehicle readiness and safety before each route.
  • Monitored traffic patterns and adjusted routes to optimize travel time and enhance efficiency.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.

Customer Service Representative

Coles Supermarket
03.2020 - 10.2024
    • Streamlined customer service processes, resulting in improved response times and efficiency.
    • Led team to enhance customer satisfaction scores through targeted training and support.
    • Managed daily operations, ensuring compliance with company policies and service standards.
    • Coordinated closely with other department leads to address interdepartmental issues affecting customer experience outcomes efficiently.
    • Built positive rapport and relationships for high levels of customer satisfaction.

Accounts & Administration Assistant

Consulate General of India
11.2021 - 05.2023
  • Managed scheduling for diplomatic meetings, ensuring timely coordination and availability of key personnel.
  • Assisted in the preparation of official documents, maintaining accuracy and adherence to protocols.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Logistics Coordinator

PACK N SEND Midland & Subiaco
03.2019 - 11.2021
  • I was responsible for overseeing the packing, weighing, and labelling items for shipment and storage.
  • I examined and inspected containers, materials, and products in order to ensure that packing specifications are met under the dangerous goods by IATA.
  • I coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing. Thereby, managing system support functions to set priorities and service levels expectations.
  • I planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • I handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Assistant Manager - Operations

Cinepolis India Private Limited
02.2018 - 02.2019
  • I delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • I liaised with vendors and manufacturers negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • I was involved in increasing credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
  • I worked closely with communications team to develop marketing strategies to boost brand awareness.
  • I interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.

Manager

Brand Aid Pvt. Ltd
05.2012 - 08.2017
  • I worked at Brand Aid (Uphill EMG) into Endurance sports event organizing and Management company, which have IP's like Vadodara Ultra, Paradise trials, Run the Ran, The Impossible race and Run Gandhinagar Run, responsible for sponsorships from Corporate and retail clients.
  • I creatively used sponsorship assets to build and demonstrate innovative marketing programs which added genuine value to potential client..
  • I worked on improving operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Developed and executed comprehensive marketing plans to drive customer engagement and loyalty.
  • Analyzed market trends and consumer insights to inform product development initiatives.
  • Accomplished multiple tasks within established timeframes.

Education

Master of Business Administration - Marketing Management

Hemchandracharya North Gujarat University
India
05.2010

Bachelor of Science - Physics

Sheth R.A. College of Science
India
06.2006

Skills

  • Project Management
  • Contract Development and Management
  • Customer Relationship Management
  • Business Planning
  • Team Leadership
  • Issue and Conflict Resolution
  • Strategic Planning
  • Brand Management
  • Staff Management
  • Cross-Functional Team Management

Accomplishments

  • Have completed National Cadet Corp. training.
  • Hold a B” and “C” Certificate from Armed wing under the authority of Ministry of Defence, Government of India.
  • Successfully completed Basic Mountaineering Course from Nehru Institute of Mountaineering, Dehradun, India for 28 days & secured “A” grade

Certification

HR - A

HR Forklift

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Interests

  • I enjoy helping others and giving back to the community
  • Enjoy hobbies that combine physical activity with outdoor exploration I do running and aiming for Busselton 703 Ironman 2027
  • Yoga
  • Passionate about balancing physical health with mental and emotional wellness

Marathon runner

I have completed more than 50 Half Marathon, Full marathon and Ultra Marathons.

Timeline

Bus Driver

Path Transit & Swan Transit
06.2023 - Current

Accounts & Administration Assistant

Consulate General of India
11.2021 - 05.2023

Customer Service Representative

Coles Supermarket
03.2020 - 10.2024

Logistics Coordinator

PACK N SEND Midland & Subiaco
03.2019 - 11.2021

Assistant Manager - Operations

Cinepolis India Private Limited
02.2018 - 02.2019

Manager

Brand Aid Pvt. Ltd
05.2012 - 08.2017

Master of Business Administration - Marketing Management

Hemchandracharya North Gujarat University

Bachelor of Science - Physics

Sheth R.A. College of Science

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VIVEK SOLANKI