Vivek Thapa
Sydney,NSW
Summary
Driven by a passion for excellence and a solid track record at The Wild Fishmonger, I excel in team leadership and customer service, significantly enhancing customer satisfaction and loyalty. My adeptness in inventory management and relationship building, coupled with a commitment to safety and efficiency, positions me as a dynamic contributor to any team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Store Manager
The Wild Fishmonger
Winston Hills
06.2023 - 03.2025
- Coordinated special events such as promotions or seasonal displays.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Handled cash register transactions accurately while providing excellent customer service.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Monitored employee performance and provided feedback on a regular basis.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Built and maintained strong working relationships with team members.
- Developed and maintained store policies and procedures.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Delegated work to staff, setting priorities and goals.
Kitchen Hand
Wings and Tins
Dee Why
06.2023 - 04.2024
- Followed recipes accurately while adhering to portion control standards.
- Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
- Observed food safety and sanitation protocols to reduce germ spread.
- Ensured proper storage of food supplies to minimize waste and maintain freshness.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Followed health and safety guidelines to prevent accidents and ensure a safe working environment.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Barista
Thimje Resturant and Lodge
Tilottama, Nepal
11.2022 - 01.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Supported highest standards of conduct and service to support company reputation.
- Described menu items to customers and suggested products based on stated preferences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served hot or cold beverages.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Weighed, ground and packed coffee beans for customer purchase.
- Sliced fruits, vegetables and meats for use in food service.
Restaurant Waiter
Baabari Resturant and Banquet
Sainamaina, Nepal
07.2022 - 10.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Informed customers about specials, upselling additional food and drink items.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Calculated charges, issued table checks and collected payments from customers.
- Suggested additional items to customers to increase restaurant sales.
- Reviewed daily specials, menu changes and service specifications.
- Collected tickets and followed proper cash-handling procedures.
Education
Bachelor of Information Technology - Information Technology
Victorian Institute of Technology
Sydney, NSW06.2026
Intermediate Level of Education - Management
Oxford Secondary School
BUtwal, Nepal09.2021
Secondary School Certificate -
Little Star Boarding High School
Tillotama, Nepal07.2019
Skills
- Team Leadership
- Attention to Detail
- Food Preparing, Plating and Presentation
- Collaboration and Teamwork
- Cleaning and Sanitizing
- Time Management
- Customer Service
- Display Maintenance
- Equipment and Store Cleaning
- Inventory Management
- Food Serving and Preparation
- Product Upselling and Cross Selling
- Verbal and Written Communication
- Speedy and Efficient
- Food Safety Understanding
- Relationship Building
- High Energy and Stamina
- Upselling and Cross Selling
- Menu Knowledge
- Service Prioritization
- Able to Lift 70 Lbs
- Positive Team Player
- Strong Work Ethic
- Multitasking and Prioritization
- Special Event Preparation
- Adaptable and Flexible
- Willingness to Learn
- Cash Handling
- Customer Relations
- Reliable and Responsible
Languages
Education and Training
other,other,true,other
Character, Behaviour and Personality
- Honest
- Polite
- Calmness
- Responsible
- Educated
- Friendly
- Punctuality
- Good communication skill
- willingness to learn
- Flexibility
- Energetic
- Disciplined
- Creativity
Accomplishments
- I have received the Employee of the year.
Certification
- I have got food safety supervisor certificate.
Languages
English
Professional
Nepali
Full Professional
Hindi
Limited
References
References available upon request.
Timeline
Retail Store Manager
The Wild Fishmonger
06.2023 - 03.2025
Kitchen Hand
Wings and Tins
06.2023 - 04.2024
Barista
Thimje Resturant and Lodge
11.2022 - 01.2023
Restaurant Waiter
Baabari Resturant and Banquet
07.2022 - 10.2022
Bachelor of Information Technology - Information Technology
Victorian Institute of Technology
Intermediate Level of Education - Management
Oxford Secondary School
Secondary School Certificate -
Little Star Boarding High School
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