Vivek Vidhani
Summary
Tri-lingual account manager with over 5 years of experience in generating and maintaining A$1.5 million in sales. Currently a head account specialist of a startup processing 10+ Amazon FBA products. Seeking roles in the software domain as an account manager to further my career as a lead account specialist.
Overview
5
5
years of professional experience
Work History
Head Account Specialist
Fortuco Impex
07.2024 - Current
- Managed and optimized a growing portfolio of 3 brands and 10+ Amazon FBA products
- Conducted in-depth keyword research and listing optimization, resulting in a 25% improvement in product ranking and a 20% increase in organic traffic
- Developed and implemented PPC (pay per click) advertising campaigns with a focus on ROI, reducing ACoS (Advertising Cost of Sale) by 15%
- Collaborated with suppliers to manage inventory levels, reducing stock-outs by 20% and improving overall seller rating
- Analyzed market trends and competitor performance to identify growth opportunities, leading to the successful launch of 5 products within 6 months
Client Experience Specialist (Account Management)
Employsure
01.2021 - 06.2024
- Generated over $1.5M+ in new business, retention and upsell deal revenue for the business up till date
- Assisted in co-developing long-term business strategies for clients using Employsure’s SaaS platform “BrightHR”
- Collaborated with product and engineering teams to customize solutions based on client needs, improving overall client satisfaction by 35%
- Utilized CRM software to monitor client engagement and generate data-driven strategies, enhancing retention rates by 20%
- Managed technical client issues and facilitated contract negotiations to drive customer success and satisfaction
Assistant Tax Accountant
ING Bank
10.2019 - 10.2020
- Handled the day to day compliance and tax reporting obligations of ING Bank and its subsidiaries in Australia, including the preparation of tax calculations, reporting and payment of all taxation liabilities to internal business units and external tax and revenue authorities
- Prepared 12 monthly tax returns and lodgements with relevant authorities handling A$20 million+ in monthly payments for PAYG instalments and business activity statements
- Prepared the following tax reporting: journals, account reconciliations, and fringe benefits tax obligations for 2,400+ employees
Education
Master of Commerce (Extension) / Business Information Systems & Marketing -
University of Sydney
10-2023
Bachelor of Commerce / Accounting & International Business -
University of New South Wales (UNSW)
08-2019
Skills
- Technical
Proficient in Salesforce, Oracle Peoplesoft, Helium 10, BrightHR and Seller Central
- Languages
English, Mandarin, Hindi, Sindhi (Fluent in all)
Timeline
Head Account Specialist
Fortuco Impex
07.2024 - Current
Client Experience Specialist (Account Management)
Employsure
01.2021 - 06.2024
Assistant Tax Accountant
ING Bank
10.2019 - 10.2020
Master of Commerce (Extension) / Business Information Systems & Marketing -
University of Sydney
Bachelor of Commerce / Accounting & International Business -
University of New South Wales (UNSW)
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