Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vivi Hua

Spring mountain,QLD

Summary

A proactive Project Support professional with a strong background in customer service and trade industry project operations. Skilled in project oversight, associating project jobs with multiple suppliers/labourers, scheduling, invoicing and progress claims with retention, I excel at multitasking, time management, and ensuring compliance. I am adept at building relationships and resolving issues, and committed to positive, inclusive environments that value diversity. Seeking a project management role to leverage my expertise and contribute to a success-driven culture.


Overview

6
6
years of professional experience

Work History

Customer Support Representative in Trade industry

Simpro
08.2023 - Current
  • Proactively assisted customers in tracking project process workflows, demonstrating Initiative by providing innovative workaround solutions to meet and exceed expectations.
  • Delivered comprehensive implementation services, including stock adjustments, supplier invoice application, and pricing adjustments for diverse job types, directly contributing to project Positive Outcomes.
  • Generated customized WIP, sales, staff log, and job activity reports, enabling data-driven decision-making.
  • Efficiently resolved customer inquiries via phone, live chat, and email, maximizing satisfaction and ensuring timely issue resolution.
  • Meticulously documented cases and raised Jira tickets with clear, detailed descriptions, ensuring process adherence.
  • Demonstrated Drive by handling escalations effectively and following up diligently to improve resolution rates and case closures.
  • Identified upselling opportunities by recommending relevant products and services, contributing to business growth.
  • Fostered Teamwork by actively collaborating with internal teams (Sales, Product) to enhance customer experience and streamline processes.
  • Supported team growth and a cooperative (Collaboration) work environment by sharing product knowledge, onboarding new members, and championing a positive team culture.
  • Managed administrative tasks, including performance tracking and identifying areas for improvement, driving continuous Progress.

Administration

Avalon Village
01.2023 - 07.2023
  • Managed office documentation with precision, including preparing and maintaining client service agreements and funding packages, ensuring operational Favorable Results.
  • Responded effectively to internal and external general inquiries via emails and calls, demonstrating strong communication and fostering positive interactions.
  • Supported the Operations Manager by efficiently creating and adjusting employee schedules, contributing to smooth operational flow.
  • Assisted with Accounts Payable and the company’s payroll system as required.
  • Ensured meticulous compliance with company policies and regulatory requirements in all administrative tasks.

FOH Supervisor

Espresso Cafe
12.2019 - 10.2021
  • Led and motivated a diverse team, fostering a cooperative environment to deliver exceptional service in a fast-paced setting, leading to consistent customer accomplishments and positive feedback.
  • Hired and trained staff, ensuring they were equipped to complete tasks effectively and contribute to team goals.
  • Managed social media presence and adeptly handled online complaints, maintaining a positive brand image.
  • Oversaw order management to ensure timely and accurate processing.
  • Built and maintained strong, cooperative relationships with a diverse range of customers and suppliers.
  • Observed and proactively supported the entire team with time management and

Education

Bachelor of Arts - Creative Industries Management

Beijing File Academy
China
08-2012

Skills

  • Customer Service & Satisfaction
  • Project & Contract Operations
  • Customer success management
  • Strategic Communications & Stakeholder Engagement
  • Team Collaboration & Leadership
  • Workflow Optimisation & Problem-Solving
  • Time Management & Multitasking
  • Microsoft Office Suite
  • Adaptability & Initiative
  • Issue and resolution tracking
  • Promoting Inclusive Team Environments

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Timeline

Customer Support Representative in Trade industry

Simpro
08.2023 - Current

Administration

Avalon Village
01.2023 - 07.2023

FOH Supervisor

Espresso Cafe
12.2019 - 10.2021

Bachelor of Arts - Creative Industries Management

Beijing File Academy

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Vivi Hua