WAI MAN CHUNG
Perth,WA
Summary
Responsible Injectable and non injectable medication Operator with over 17 years of manufacturing experience. Successful in conducting routine inspections, troubleshooting existing problems and responding to emergencies to promote operational efficiency. Adept in operating manual and automated equipment to facilitate productions. Proficient in performing general and preventive maintenance on process and support equipment. Hardworking and goal-oriented with 17 years of expertise in BFS Blow Fill Seal. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Support Worker ( Volunteer Job)
Self Manage
07.2018 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Developed and implemented individualized treatment plans for clients.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Assisted clients in developing and setting realistic goals to promote positive change.
Pharmaceutical Manufacturing Operator
Pfizer / Novacina
10.2007 - 04.2024
- Collaborated with Quality Assurance teams to investigate deviations from specifications or standard operating procedures, leading to improved product quality.
- Contributed to cost reduction efforts by analyzing production data, identifying inefficiencies, and suggesting improvements.
- Enhanced production efficiency by implementing lean manufacturing principles and continuous improvement techniques.
- Maintained accurate documentation of batch records, equipment logs, inventory reports, ensuring traceability throughout the manufacturing process.
- Assisted in the successful completion of validation studies for new processes or equipment, ensuring optimal performance and regulatory compliance.
- Boosted productivity by maintaining equipment functionality through preventive maintenance and timely repairs.
- Streamlined workflow by coordinating with cross-functional teams to ensure smooth operations and timely delivery of products.
- Participated in internal audits to assess adherence to quality systems, leading to identification of areas for improvement and implementation of corrective actions.
- Developed troubleshooting skills that minimized downtime during unexpected equipment failures or process disruptions.
- Improved safety compliance by conducting thorough inspections, identifying hazards, and implementing corrective actions.
- Supported the training of new team members by sharing knowledge, providing guidance, and acting as a resource for process-related queries.
- Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
- Entered data into batch ticketing system and checked information for accuracy.
Cafe Manager
Valencia Cafe
11.2006 - 08.2007
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
Assistant Cafe Manager
Line Circle
01.2006 - 09.2006
- Managed daily cafe operations for smooth workflow and increased productivity.
- Trained new employees on company policies and procedures to maintain a high level of performance.
- Performed routine equipment maintenance checks to minimize downtime due to malfunctions or repairs needed.
- Scheduled employee shifts efficiently, balancing workload while minimizing labor costs.
- Monitored food safety standards, ensuring compliance with local health regulations for a sanitary environment.
- Led team meetings to foster open communication among staff members, improving morale and teamwork.
- Supported Cafe Manager in setting and achieving sales targets, monitoring progress regularly to ensure continued success in meeting revenue goals.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Secured daily cash by verifying totals and making nightly deposits.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Store Manager
Valencia Home Furniture Sdn Bhd
01.2000 - 03.2002
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed and implemented successful staff incentive programs to motivate employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Raised property accuracy and accountability by creating new automated tracking method.
Sales Assistant
E&E Furniture Sdn Bhd
02.1998 - 12.1999
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Boosted store revenue through upselling and cross-selling techniques.
- Organized promotional events to engage potential customers and generate new business opportunities.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Certificate III - Cookery in Western Cooking
South Metropolitan TAFE
Bentley, WA11.2003
Diploma - Architectural And Building Technology
DAP Engineering College
Kuala Lumpur ,Malaysia04.1995
Skills
- Packaging Operations
- Clean Room Operations
- Labelling Compliance
- Corrective and Preventive Actions
- Sterilization techniques
- Standard Operating Procedures
- Good Manufacturing Practices
- Documentation Review
- Product Inspection
- Hazardous Materials Handling
- Environmental Monitoring
- Process Validation
Accomplishments
. Recognized for Excellence one of crew of the ship.
. Recognized for Courage Step- up as Team Leader.
. Completed a FOOTLOOSE Challenge in the company .
. Recognized for Joy a heartfelt .
. Recognition Unleash the power of our people.
Additional Information
. I'm capable to work as individual and also like to to work with a team , depends on the position / job criteria at the time.
. I'm fast learner and can work under stress to archived the best.
. I'm open the opportunity to learn or trained to get more knowledge / skills to perform the best of myself and the company.
.
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Malay
Professional Working
Timeline
Support Worker ( Volunteer Job)
Self Manage
07.2018 - Current
Pharmaceutical Manufacturing Operator
Pfizer / Novacina
10.2007 - 04.2024
Cafe Manager
Valencia Cafe
11.2006 - 08.2007
Assistant Cafe Manager
Line Circle
01.2006 - 09.2006
Store Manager
Valencia Home Furniture Sdn Bhd
01.2000 - 03.2002
Sales Assistant
E&E Furniture Sdn Bhd
02.1998 - 12.1999
Certificate III - Cookery in Western Cooking
South Metropolitan TAFE
Diploma - Architectural And Building Technology
DAP Engineering College
Hobbies
Collecting stamp.
listening to music .
Play badminton .
Enjoy some outdoor camping.
Reference
YIH SIAN CHEW
Pfizer/Novacina
Manufacturing Supervisor
0411887830
JOYCE CHAN
NDIS(SELF MANAGE)
0455668688
JOHN VO
Novacina
Site Supervisor
0468610028
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