Vivi Phan
Southbank,VIC
Summary
Outgoing and enthusiastic Front Desk Agent with years of experience in customer-focused environments. Skilled in office administration, efficiently completing tasks with attention to detail, fostering a friendly and collaborative workplace.
Overview
2026
2026
years of professional experience
Work History
Front Office Agent
ETO Market
09.2024 - 11.2025
- Worked as a Front Sales Agent at a licensed broker, assisting clients with account onboarding and providing trading information.
- Supported client relationships while adhering to compliance requirements.
Customer Service Executive
IC Market
04.2022 - 07.2024
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products, services information.
Front Of Desk/ Alcohol Serving
Nelson Meers Hotels
2022 - 2023
- Handled reservations, payments, and guest inquiries; managed high-volume check-ins and check-outs.
- Prepared and served a variety of beverages, managing cash and credit transactions accurately using the POS system.
Sales Assistant
Sen Company
2018 - 2022
- Built strong customer relationships, contributing to high satisfaction, and utilized Vietnamese and Chinese skills to communicate effectively with clients and teammates.
Education
Bachelor Of Finance
Thang Long University
Viet Nam01-2017
Skills
- Time management
- Hospitality services
- Problem-solving
- Software
Languages
English
Professional Working
Chinese
Professional Working
Vietnamese
Native or Bilingual
Timeline
Front Office Agent
ETO Market
09.2024 - 11.2025
Customer Service Executive
IC Market
04.2022 - 07.2024
Front Of Desk/ Alcohol Serving
Nelson Meers Hotels
2022 - 2023
Sales Assistant
Sen Company
2018 - 2022
Bachelor Of Finance
Thang Long University