Work Preference
Summary
Overview
Work History
Education
Skills
Personal Information
Volunteer Experience
References
Languages
Citizenship
Timeline
Generic
Open To Work

Vivian Cecile Liu

Donnybrook,VIC

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Traffic Officer D41022Parking OfficerCustomer Service OfficerProject Manager and Managing Director

Work Type

Part Time

Location Preference

RemoteHybridOn-Site
Location: Donnybrook, VIC
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionTeam Building / Company RetreatsCareer advancementPersonal development programsHealthcare benefitsPaid sick leave401k match

Summary

Dynamic professional with extensive experience in traffic enforcement and customer service at Darebin City Council. Proven ability in conflict resolution and regulatory compliance, successfully managing public complaints and court appearances. Skilled in report writing and infringement management, consistently delivering high-quality service and fostering community awareness of road rules.

Overview

23
23
years of professional experience

Work History

Traffic Officer D41022

Darebin City Council
01.2022 - 11.2024
  • Patrolled areas and enforced infringements, ensuring compliance with Road Rules 2017.
  • Provided face-to-face customer service, utilizing de-escalation techniques to educate the public on offences and Road Rules.
  • Managed public complaints, prepared reports, collaborated with team to resolve issues and followed up on outcomes.
  • Attend Court –Give evidence for offences contest
  • Pathways software user - Customer service –Manage and allocate Complaints from Public
  • HSR Representative for my department - OH&S Health and safety, Conflict Management Manage
  • Completed first aid training courses to enhance emergency response skills.
  • The place to live

Parking Officer

DCA Technologies Pty Ltd
01.2021 - 01.2022
  • Coordinated parking management activities to maximize space utilization and improve parking accessibility
  • Reviewed and processed infringement cases, ensuring timely resolution and adherence to regulations
  • Monitored operations for compliance with Vic Roads rules and regulations, enhancing operational integrity
  • Following Government legislation, Council guideline rules and regulations
  • Ensured compliance with Privacy Act 1988 and Data Protection Act 2014 in all activities
  • Implemented safeguards to protect individual personal data during processing
  • Monitored OH&S health and safety protocols to ensure workplace safety
  • Maintained corporate personnel records to ensure data accuracy

Customer Service Officer

Wilson Parking Australia 1992 PTY Ltd
01.2019 - 01.2020
  • Supported customers by addressing needs effectively and efficiently
  • Providing and delivering professional, helpful, high quality service
  • Assisted customers throughout their journey, ensuring all requirements were met
  • Coordinated follow-up and planning for car wash services and delivery to customers
  • Data entry – monitoring SkiData software.
  • Monitored payment transactions to ensure accuracy and compliance.
  • The Car Parking Award 2010 (The “Industrial Instrument”) Melbourne Airport; Car Park services and valet service management

Project Manager and Managing Director

Leadstream Ltd
01.2010 - 01.2019
  • Planning of works and leading projects
  • Managed projects with budgets up to $100,000, ensuring completion within established timelines.
  • Delivered over 50 design and build construction renovation projects, enhancing client satisfaction through quality execution.
  • Leading, coordinating, supervising various team workers, trades and companies
  • Conducted site meetings with architects, engineers, quantity surveyors, and sub-contractors to facilitate project coordination and compliance.
  • Demonstrated comprehensive understanding of health and safety regulations in workplace.
  • Estimated costs for projects based on detailed analysis and specifications.
  • Read plans, specifications and building codes, building and construction contracts
  • Site management, supervision and coordination
  • LeadStream Your one stop solution- Specialized in Commercials projects, offers turnkeys facilities by offering a variety of construction services from start to finish, office Renovations and refurbishments, Office furniture supply and installation

Sales and Marketing Representative

Blanche Birger Bureautique Co Ltd.
, Mauritius
01.2002 - 01.2010
  • Giving sales presentations and demonstrations to a range of prospective clients.
  • Negotiated contracts with prospective clients, companies, and government institutions.
  • Determined pricing schedules for quotes, promotions, and negotiations.
  • Obtaining orders and establishing new accounts
  • Managed ongoing relationships with existing client accounts to ensure satisfaction and retention.
  • Interacted with diverse clients, including government entities, corporations, and individuals, to address their needs.
  • Promote and Installed Reverse Osmosis water system, Video conference interactive system
  • Technical experience: installation of Video Projector system
  • Realised and completed, Designed and built Projects Office Refurbishments in 2009
  • Incorporated in 1953 It’s a pioneer of modern Technologies NCR, ICT solutions, Banking equipments, Office equipments, Security System

Education

Diploma - Building & Construction

International College of Victoria
Level 1, 541 King St West Melbourne VIC 3003
01.2022

Certificate IV - Building & Construction

International College of Victoria
Level 1, 541 King St West Melbourne VIC 3003
01.2020

Basic Course - Wood Trades

Mauritius Institute of Training and Development
01.2018

Basic Course - Furniture Finishing

Mauritius Institute of Training and Development
01.2018

Course - Autodesk: AutoCAD 2009 Level 1 (2D Drafting)

BuroMatic
01.2009

Certificate - Practical Spread sheet Processing Elementary Level –First Class

Pitman Examination Institute
01.1994

School Certificate - Completed Pass

University of Cambridge
01.1993

Skills

  • Traffic enforcement
  • Infringement management
  • Regulatory compliance
  • Report writing
  • Conflict resolution
  • Customer service

Personal Information

Driving License: Australian Driving Licence Holder

Volunteer Experience

Volunteer –Work with Children - Sunday school program, 01/01/19 - 12/31/23

  • Preparing and setting up of classes.
  • Using software for sign-in registration, administrative task, inputs, coordination, reporting.
  • Organised games for children’s of different age group
  • Teamwork -meeting and discussion-planning- update to new rules and regulations implementation, Leading, Monitor and Supervise groups of team member and classes.
  • Face to face discussion with parents to help children development.
  • Follow up – educate, encourage, support children needs for improvement.
  • Multi task- deals with food help and assist where required, Provide care, facilities and attention to children with disability and special needs.
  • Teaching the good values and principle of God as per the Bible.
  • Successfully completed the course: SMR -ACC Volunteer’s Essentials Certificate of Completion.
  • Successfully completed the course: Certificate: ACC Safer Churches Volunteers Essentials 2nd Ed

References

Available on request

Languages

  • English
  • French
  • Creole

Citizenship

Australian Citizen

Timeline

Traffic Officer D41022

Darebin City Council
01.2022 - 11.2024

Parking Officer

DCA Technologies Pty Ltd
01.2021 - 01.2022

Customer Service Officer

Wilson Parking Australia 1992 PTY Ltd
01.2019 - 01.2020

Project Manager and Managing Director

Leadstream Ltd
01.2010 - 01.2019

Sales and Marketing Representative

Blanche Birger Bureautique Co Ltd.
01.2002 - 01.2010

Diploma - Building & Construction

International College of Victoria

Certificate IV - Building & Construction

International College of Victoria

Basic Course - Wood Trades

Mauritius Institute of Training and Development

Basic Course - Furniture Finishing

Mauritius Institute of Training and Development

Course - Autodesk: AutoCAD 2009 Level 1 (2D Drafting)

BuroMatic

Certificate - Practical Spread sheet Processing Elementary Level –First Class

Pitman Examination Institute

School Certificate - Completed Pass

University of Cambridge

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