Vivian Choa
Sydney
Summary
Dynamic and results-oriented professional with a diverse skill set that includes retail operations, digital marketing, and event management. Outstanding organizational and communication skills, along with a strategic viewpoint for driving corporate success. Capable of developing collaborative connections and executing new solutions to meet company objectives. Seeking to apply my holistic experience and passion for organizational success to a demanding career in marketing, human resources, or business development.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Mosaic Brands Ltd
09.2023 - 12.2024
- Consistently achieved 110% of monthly sales targets, resulting in a 15% increase in store income over six months.
- Provided great customer service resulting in 95% satisfaction rate.
- Recruited 200 or more consumers in the store's loyalty program
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Building Administrator
Elcano Building
03.2020 - 06.2023
- Managed overall daily building operations
- Communicated effectively with owners, residents, and on-site associates.
- Maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state and federal regulations.
Food and Beverage Business Owner
Vintonic Food Kiosk
12.2018 - 12.2020
- Successfully launched and managed a profitable food kiosk operation, recouping the entire initial capital investment within 3 months through strategic planning and efficient management.
- Used a data-driven inventory management system to match stock levels with demand estimates to maximize revenue and reduce waste, increasing profit margins by 20%.
- Managed human resources, including recruitment, scheduling, and food service training, resulting in 95% employee retention and customer satisfaction exceeding 4.8/5.
Business Development Assistant
Carbase Automotive
05.2017 - 08.2018
- Led multi-owner rebranding efforts that increased client acquisition and revenue by 40%.
- Customized marketing strategies that resonated with each company's mission, increasing brand visibility and customer interaction by 50% through digital channels.
- Comprehensive market research informed product and service development, increasing customer happiness and retention and expanding services by 25%.
Education
Master of Science - International Business & Marketing
Macquarie University
08-2025
Bachelor of Science - Business Management
De La Salle University
12.2016
Skills
- Administrative Leadership
- Interpersonal Management
- Quality Assurance
- Strong Multitasking Skills
- Marketing Research
- Process Improvement
- Analytical Skills
- Logistics Management
- Budgeting & Cost Analysis
- Human Resources Operations
- Project Management
- Customer Relationship Management
Languages
Chinese (Mandarin)
Limited Working
Tagalog
Native or Bilingual
Hokkien
Professional Working
English
Native or Bilingual
Volunter Works
- Campaign Officer in last Philippines 2022 Presidential Elections (09/2021 - 05/2022)
- Freelance Tutor in Course Hero (08/2021 - 04/2022)
- Tutoring Grades 3 to 8 (subjects: English, Mathematics, Filipino) (08/2020 - 05/2022)
Interests
- Journaling & Creative Writing
- Language Exchange
- Reading self-help books & articles
- Photography
- Volunteering in my community
Timeline
Retail Sales Associate
Mosaic Brands Ltd
09.2023 - 12.2024
Building Administrator
Elcano Building
03.2020 - 06.2023
Food and Beverage Business Owner
Vintonic Food Kiosk
12.2018 - 12.2020
Business Development Assistant
Carbase Automotive
05.2017 - 08.2018
Master of Science - International Business & Marketing
Macquarie University
Bachelor of Science - Business Management
De La Salle University
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