Vivian Koster
Innaloo,WA
Summary
Accomplished in leading operations and teams across diverse environments, notably at Civeo Pty Ltd, where I manage an 800+ resident village. Expert in schedule management and problem-solving, I excel in fostering team leadership and ensuring meticulous attention to detail, demonstrating both hard and soft skills essential for high-level management and coordination.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Village Manager
Civeo Pty Ltd
Solomon Minesite , WA
11.2023 - Current
- Managed operations of an 800+ resident shut-down mining village.
- Supervised and directed a team of 100 Civeo employees across various departments.
- Overseeing and validating logistics data including payroll, flight schedules, accommodations, rosters, purchase orders, and invoices.
- Conducting pre-start meetings and training sessions in multiple departments.
- Led and moderated disciplinary discussions to ensure constructive outcomes.
- Fostered a safety-focused environment through the provision and management of personal protective equipment.
- Conducted monthly inventory checks to ensure accurate stock levels.
Executive Assistant
Centurion Transport
Hazelmere, WA
01.2023 - 11.2023
- Coordinated executive and operations management travel plans.
- Coordinated agendas for meetings, events, and conferences.
- Supported significant business initiatives.
- Oversaw inbox and calendar scheduling for the Executive General Manager.
- Reviewed and processed expense submissions from Operations Management.
- Generated purchase orders and invoices tailored for clients and contractors.
- Collaborated with key clients and senior-level executives.
- Delegated leadership in meetings during EGM's absence.
Village Administration Supervisor
Sodexo – Citic Pacific Mining Sino Iron
Eramurra Village, WA
10.2021 - 12.2022
- Coordinated employee travel logistics, including itineraries and accommodations.
- Maintained rosters for all departments on site within the company.
- Handled payroll processing for employees every two weeks.
- Effectively addressed and settled discrepancies in payroll.
- Overseen workforce allocation aligned with monthly budget constraints.
- Coordinated employee training sessions and evaluations.
- Coordinated induction process and team management for new hires.
- Maintained compliance with safety and security standards per clients’ code of conduct.
- Coordinated secure storage and management of sensitive files including termination records and reimbursement details.
Duty Manager
Accor Hotels – Ibis Styles
East Perth, WA
11.2020 - 10.2021
- Managed Hotel and guest relations after hours.
- Ensured compliant practice after hours (Approved Manager).
- Led the membership sign-up program with a 90% achievement rate.
- Attended to guest related issues in a timely and professional manner with knowledgeable and friendly service.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Investigated guest complaints and utilised critical thinking to foster expedient resolution.
- Created and managed group reservations.
Guest Service Agent – Reception
Accor Hotels – Ibis Styles
East Perth
08.2019 - 11.2020
- Managed guest check-in and check-out procedures, reservations, and payments.
- Responded to guests, including email, telephone, and in-person inquiries.
- Worked with room service, housekeeping, maintenance, and security to meet all guests' needs.
- Completed night auditor and night manager training, and supported the night team when required.
- Completed reservations agent training, and supported the reservations team when required.
Guest Service Agent - Reception
Accor Hotels – Mercure Hotel
Perth CBD, WA
03.2019 - 08.2019
- Greeted arriving guests to provide assistance
- Responded to guests, including email, telephone, and in-person inquiries.
- Provided guest assistance and information regarding local attractions and points of interest.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Provided concierge services for guests as needed.
- Worked with room service, housekeeping, maintenance, and security to meet all guests' needs.
Education
Highschool Diploma -
Greenwood Senior Highschool
Greenwood, WA01.2016
Skills
- Problem-solving abilities
- Schedule management
- Employee development
- Professional and courteous
- Staff management
- Team leadership
- Human resources management
- Scheduling and coordinating
- Administration and reporting
- Reliable and punctual
- Attention to detail
Certification
- WA Approved Managers card & RSA
- C Class driving license (manual) Western Australia
- Basic Fire Training & Emergency training
- First Aid Certificate & CPR training
References
- Heidi Wayne, Civeo Dally Village Manager - 0436 449 050
- Michael Reilly, Centurion Regional General Manager - 0400 847 398
- Michael Reilly, Sodexo Village Operations Manager at Eramurra - 0400 847 398
- Alena Koenig, Revenue Manager at Ibis Styles - 0435 877 806
Timeline
Assistant Village Manager
Civeo Pty Ltd
11.2023 - Current
Executive Assistant
Centurion Transport
01.2023 - 11.2023
Village Administration Supervisor
Sodexo – Citic Pacific Mining Sino Iron
10.2021 - 12.2022
Duty Manager
Accor Hotels – Ibis Styles
11.2020 - 10.2021
Guest Service Agent – Reception
Accor Hotels – Ibis Styles
08.2019 - 11.2020
Guest Service Agent - Reception
Accor Hotels – Mercure Hotel
03.2019 - 08.2019
Highschool Diploma -
Greenwood Senior Highschool
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