Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vivian Lee

Maddington

Summary

Results-driven operations management professional with proven track record in streamlining processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Skilled in strategic planning, resource allocation, and project management. Known for leadership, communication, and problem-solving abilities to achieve organizational goals.

Overview

10
10
years of professional experience

Work History

Chef Manager

Roshana Group
12.2021 - Current
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Mining Chef

Compass Group
05.2019 - 12.2021
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Placed orders to restock items before supplies ran out.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Mentored kitchen staff to prepare each for demanding roles.

Customer Service Representative

Hanabi Oriental Merchant
07.2018 - 11.2019
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Cafe Manager

Grasses Cafe
07.2016 - 07.2018
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.

Sale and Marketing- Administrative Assistant

Nikko Hotel
06.2015 - 06.2016
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Education

Diploma in Hospitality Management

Stanley College
WA
05.2017

Certificate 3 & 4 in Commercial Cookery

Stanley College
WA
11.2016

Higher Diploma in Hotel Management

HKU SPACE Community College
Hong Kong
07.2015

Skills

  • Equipment Inspection and Maintenance
  • Vendor Relationships
  • Decision Making
  • Creative Thinking
  • Food Preparing, Plating and Presentation
  • Team Collaboration
  • Customer Service
  • Cost Control and Budgeting
  • Time Management
  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Chef Manager

Roshana Group
12.2021 - Current

Mining Chef

Compass Group
05.2019 - 12.2021

Customer Service Representative

Hanabi Oriental Merchant
07.2018 - 11.2019

Cafe Manager

Grasses Cafe
07.2016 - 07.2018

Sale and Marketing- Administrative Assistant

Nikko Hotel
06.2015 - 06.2016

Diploma in Hospitality Management

Stanley College

Certificate 3 & 4 in Commercial Cookery

Stanley College

Higher Diploma in Hotel Management

HKU SPACE Community College

Similar Profiles

CREATE PROFILE
Vivian Lee