Vivian Magarey

Provided empathetic, client-centered support by simplifying complex insurance terminology to ensure clarity and understanding. Built strong, trust-based relationships with diverse clientele through active listening and consistent communication. Handled sensitive financial transactions with accuracy and discretion while adhering to strict government compliance procedures, including two-point identification and verbatim scripting. Provided advice to clients regarding insurance claims and policy details, sold and set up insurance policies. Demonstrated adaptability and goal orientation by meeting KPI's and contributing to a positive client experience. Maintained high standards of professionalism and integrity in every client interaction.

Delivered attentive and personalized service in a fast-paced café environment, with responsibilities including upselling, order management (in-person and over the phone), and real-time inventory adjustments based on sales data. Contributed to the café’s online presence through video editing and social media tracking to enhance community engagement. Took initiative in creative tasks such as decorating baked goods, and demonstrated leadership by guiding and supervising underage team members during shifts. Balanced multitasking with strong interpersonal communication to ensure a positive and efficient work environment.

Led restaurant operations during shifts, overseeing staff performance, customer service, and daily logistics to ensure smooth, goal-oriented outcomes. Managed sales data and performance metrics using Excel to evaluate results against projections, contributing to strategic decision-making. Trained and mentored new managers and casual staff, fostering a supportive and collaborative team environment. Handled customer concerns with professionalism and empathy, resolving issues through effective communication and mediation. Motivated team members to meet shift-specific targets, monitored labor hours, recorded cash banking, and documented waste reports. Produced weekly performance reviews to support continuous improvement.
Achievements:

• Twice awarded Employee of the Month
• Offered a further promotion to Assistant Restaurant Manager in August 2024 in recognition of outstanding performance and team impact