Vivian Qin
Glen Waverley,VIC
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
19
19
years of professional experience
Work History
Dealer
Crow Casino
08.2005 - 12.2011
- Contributed to increased revenue by offering targeted promotions and upselling relevant products or services.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
- Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
- Worked with dealer team to run larger games such as craps and baccarat.
Radio Broadcaster
SBS Radio
04.2005 - 12.2011
- Conducted in-depth research and interviews for accurate and informative news reporting, maintaining credibility and trust with listeners.
- Utilized sound editing software to produce polished audio clips for seamless integration into live broadcasts.
- Developed strong relationships with local businesses, promoting community involvement and boosting advertising opportunities for the station.
- Increased listener engagement by incorporating interactive elements and social media into broadcasts.
- Engaged listeners through social media platforms to increase station visibility.
Customer Service Officer
ZhengShi Advertising Agency
01.2012 - 12.2023
- Streamlined communication between customers and internal departments for timely issue resolution.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
Education
Bachelor of Arts - Bordcasting
Yunnan Arts University
China09.1995
High School Diploma -
Kangan Batman Tafe
Melbourne, VIC12.2009
Skills
- Service Recommendations
- Issue Research
- Problem Solving
- Customer Focus
- Positive Attitude
- Customer Service
- Bilingual Speaker
Accomplishments
For my excellent customer service during the working for Crown Casino , I got commendations of my manager.
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Service Officer
ZhengShi Advertising Agency
01.2012 - 12.2023
Dealer
Crow Casino
08.2005 - 12.2011
Radio Broadcaster
SBS Radio
04.2005 - 12.2011
Bachelor of Arts - Bordcasting
Yunnan Arts University
High School Diploma -
Kangan Batman Tafe
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