Vivian Spillane
Maroochy River,QLD
Summary
Continuously building qualifications, with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with customers and team members to. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Housekeeping/Property Manager
Brown & Co Holidays
01.2022 - 01.2023
- Linen management (keeping track of what, where and who), cleaning management (allocating, checking, providing feedback), admin duties as needed, organising schedules, email management, data entry.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Managed cleaners.
- Communicated repair needs to Trades.
- Placed orders for housekeeping supplies and guest toiletries.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for properties.
- Trained new cleaners on our cleaning standards
Owner and operator
East Coast Cleans
01.2019 - 01.2021
- Liaising with clients, following up on phone calls and emails, managing the work calendar and varying types of cleaning
- Invoicing, verifying payments, bank statement reconciliation, following up late payments and cash disbursements at end of month remittance
- Creating word docs for cleaning processes and owner requests for specialist cleaning practices, to name a few.
- Managed day-to-day business operations.
Contract cleaning
The Rise
01.2017 - 01.2019
- Invoicing, verifying payments, cleaning experience and WH&S.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Owner and operator
Candle Making Business
01.2014 - 01.2017
- Making candles, customer service, sales, POS system, managing relevant accounts, selling via markets and online using Facebook and a website.
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Makeup Artist/Spray Tanner
Owner-Operator
01.2009 - 01.2013
- Makeup application, customer service, liaising with clients, booking jobs, managing work calendar, spray tanning, following proper WH&S and using PPE, managing relevant accounts and using POS systems.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Conducted makeup classes to help students gain in-depth knowledge of various products and uses.
Education
Diploma - Accounting
TAFE Queensland
Birtinya, QLD06.2024
Skills
- Flexible and Adaptable
- Customer Service
- Problem-Solving
- Dependable and Responsible
References
- Sharon Clarke, 0419 777 136
- Rebecca McKenzie, 0447 239 095
Work References
- Ashleigh White, General Manager, Brown & Co Holidays - 0406 432 235
- Andy Brown, Owner, Brown & Co Holidays - 0411 496 949
Timeline
Housekeeping/Property Manager
Brown & Co Holidays
01.2022 - 01.2023
Owner and operator
East Coast Cleans
01.2019 - 01.2021
Contract cleaning
The Rise
01.2017 - 01.2019
Owner and operator
Candle Making Business
01.2014 - 01.2017
Makeup Artist/Spray Tanner
Owner-Operator
01.2009 - 01.2013
Diploma - Accounting
TAFE Queensland
Similar Profiles
Chetan ShivankarChetan Shivankar
Branch Marketing Manager at Mahindra Holidays & Resorts India LimitedBranch Marketing Manager at Mahindra Holidays & Resorts India Limited
Yathin Kariappa KBYathin Kariappa KB
Territory Manager at Mahindra Holidays & Resorts India LtdTerritory Manager at Mahindra Holidays & Resorts India Ltd
Mason ShirleyMason Shirley
Team Coach - Pre-Departure Service at Virgin Atlantic HolidaysTeam Coach - Pre-Departure Service at Virgin Atlantic Holidays