Vivian Van Gasteren
Hackham,SA
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Dedicated Receptionist with excellent experience in industry.
Maintains professional appearance and expertly completes assigned tasks with focus on quality.
Dependable and quick-learning team player with effective communication and organization skills.
Able to cope with challenges in professional manner.
Great attitude and takes pride in my work.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Adelaide
2019.10 - 2022.04
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Deliver quality customer service.
- Handling all guest bills during they stay at hotel
- Assign rooms for all guest recording to their reservations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Genuinely creating comfortable and unique guest experience.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Guest Service Officer
Grand Hyatt Bali
2018.05 - 2019.01
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Genuinely creating comfortable and unique guest experience.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Prepare guest arrival registration card with all the supporting document especially our Hyatt loyal member.
- Completed all task in compliance with company policies and procedures.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Assign rooms for all guest recording to their reservations.
- Deliver quality customer service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handling all VIP Chinese guest and all other mandarin speaking guest.
- Be part of front office team who trusted during IMF meeting, handling all high demanding VIP guest with their check in process, handling their bills and issues during they stay at hotel.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Implemented marketing and promotional initiatives to increase occupancy.
Mandarin Guest Relation Officer at Front Office
Ayodya Resort Bali
2017.01 - 2018.01
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Handling and responsible for all guest from China, assisting if they need any assistant for activities information around hotel area and Bali.
- Prepare guest arrival registration card with all the supporting document.
- Contacting housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered questions, addressed and resolved or report escalated issues to management personnel to satisfy customers.
- Assign room for VIP Chinese guest.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Guest Service Agent
TS Suite Bali
2016.07 - 2016.12
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Created welcoming and comfortable environment for guests.
Guest Relations Executive
Love F Hotel By Fashiontv
2016.02 - 2016.07
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed and improved customer service functions for reception and lounge areas.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Answered questions and addressed, resolved, or escalated issues and reported to management personnel to satisfy customer.
General Administrator
PT. Gexchange Service Indonesia Oil And Gas
2011.09 - 2011.10
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Handling expatriates documents such as visa, kitas, and also housing.
- Interpreted the conversations between GM to the others employee from Indonesian language to Chinese language.
Childcare Educator
Cherie Hearts
2011.05 - 2011.09
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Communicated with children's guardians about daily activities, behaviours and related issues.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Communicated with parents and other staff about student progress.
- Taught students basic academic, behaviorally, and social skills.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted sensory development by providing access to different textures.
Personal Assistant
PT. Geo Corporation Limited ( KSO Pertamina )
2011.03 - 2011.05
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Chinese Translator
PT. Indobaja Dayatama
2009.10 - 2011.02
- Interpreted conversations between foreign language-speaking clients and others.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted spoken and written languages other than English and vice versa.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Collaborated with team to translate series of documents from English to other languages.
Jewelry Salesperson
Jewerly Street Shop At Taiwan
2008.02 - 2009.04
- Increased sales and customer satisfaction through personalized servicing.
- Completed store opening and closing procedures as per company guidelines.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Selling expertise in Korean jewel styles.
- Obliged to open and close the store.
- Report sales and inventory direct to the owner.
- Managed Inventory supplies.
Waitress Supervisor
Cafetaria
2006.08 - 2008.08
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Delivery excellent customer service.
- Incharge of serving Bubble milk tea and make the bubba.
- Assisting chef in the kitchen.
- Supervised server staff and simultaneously served personal section of tables.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
No Degree - Chinese Language
National Taiwan Normal University
Shi Da University Language Center08.2009
High School Diploma -
Dharma Budhi Bhakti School
Jakarta, Indonesia04.2006
Skills
- Conflict management;
- Time management and organizational;
- Cope with challenges in professional manner;
- Expose myself with experiences and challenges and overcome obstacles;
- Ability to work independently;
- Ability to work well in team;
- Ability to use software program that been used in 5 star or 4 star such as Opera system;
- Ability to use Ms Word and Power Point;
- Ability to speak and understand Mandarin and Indonesian language;
Timeline
Front Desk Receptionist
Holiday Inn Express Adelaide
2019.10 - 2022.04
Guest Service Officer
Grand Hyatt Bali
2018.05 - 2019.01
Mandarin Guest Relation Officer at Front Office
Ayodya Resort Bali
2017.01 - 2018.01
Guest Service Agent
TS Suite Bali
2016.07 - 2016.12
Guest Relations Executive
Love F Hotel By Fashiontv
2016.02 - 2016.07
General Administrator
PT. Gexchange Service Indonesia Oil And Gas
2011.09 - 2011.10
Childcare Educator
Cherie Hearts
2011.05 - 2011.09
Personal Assistant
PT. Geo Corporation Limited ( KSO Pertamina )
2011.03 - 2011.05
Chinese Translator
PT. Indobaja Dayatama
2009.10 - 2011.02
Jewelry Salesperson
Jewerly Street Shop At Taiwan
2008.02 - 2009.04
Waitress Supervisor
Cafetaria
2006.08 - 2008.08
No Degree - Chinese Language
National Taiwan Normal University
High School Diploma -
Dharma Budhi Bhakti School
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