Vivian Wang
Roseville
Summary
Experienced professional with over a decade of dedicated service in the dental industry, progressing from roles as a dental assistant/receptionist to Practice Manager, Franchise Manager, and currently Corporate Manager within a large dental company. Passionate about dentistry, I have honed my skills and expertise over the years while continuously seeking opportunities for growth and development. Eager to leverage my extensive experience and commitment to excellence in my ongoing pursuit of learning and upskilling within the dental field.
Overview
12
12
years of professional experience
Work History
Corporate Manager
No Gaps Dental
01.2021 - Current
- Provide strategic leadership and direction to multiple dental practices within the corporate structure.
- Develop and implement policies, procedures, and standards to ensure consistent quality of care and compliance with regulatory requirements.
- Oversee financial performance, including budgeting, forecasting, and revenue optimization across all practices.
- Recruit, train, and mentor practice managers and staff to ensure high levels of performance and employee engagement.
- Collaborate with internal stakeholders and executive leadership to drive business growth and achieve corporate objectives.
- Maintain strong relationships with dental professionals, vendors, and partners to support operational needs and business expansion.
- Ensure adherence to corporate policies, ethical standards, and regulatory guidelines in all aspects of practice operations.
- Monitor key performance indicators and implement performance improvement initiatives as needed to achieve operational excellence.
Franchise Manager
No Gaps Dental
12.2016 - 11.2019
- Oversaw the management and operations of multiple dental franchise locations, driving revenue growth and profitability.
- Provided training, support, and guidance to franchise owners to help them achieve their business objectives.
- Implemented standardized operational procedures and protocols to ensure consistency and quality across franchise locations.
- Established key performance indicators and metrics to track franchise performance and drive operational improvements.
Practice Manager
No Gaps Dental
12.2014 - 11.2016
- Oversee the day-to-day operations of the dental practice, including scheduling, patient flow, billing, and inventory management.
- Lead and manage a team of dental professionals and support staff, providing guidance, training, and support to ensure high-quality patient care and customer service.
- Implement office policies, procedures, and protocols to ensure compliance with regulatory requirements and industry standards.
- Coordinate with dental providers to optimize scheduling, treatment planning, and patient care delivery.
- Manage patient communications, including appointment scheduling, follow-up calls, and addressing patient inquiries and concerns.
- Oversee insurance billing and claims processing, ensuring accurate and timely submission and reimbursement.
- Maintain a safe and clean working environment in accordance with infection control guidelines.
- Foster a positive and collaborative work culture, promoting teamwork, open communication, and professional development among staff members.
Dental Assistant/Receptionist
No Gaps Dental
07.2012 - 11.2014
- Greet patients
- Assist the Dentist chair side during dental procedures for both general dental and major dental treatment
- Process x-rays and arrange lab work
- Sterilisation of dental instruments
- Follow company policies and protocol for cross-infection control
- Re-stock the surgery room
- Assist in clinical and administration duties
- Meet and greet patients warmly and professionally
- Answer high volume incoming patient calls in a courteous and professional manner
- Accurately receive and convey messages in writing, electronically and verbally
- Address patient and other health professional's queries, in a timely manner
- Liaise with referring dentists, patients and other dental staff
- Coordinate and confirm appointments
- Provide patients with accurate quotes for surgery
- Advise patients on surgery preparation procedures
- Accurately process billing, explain payment details, collect transactions and issue receipts
- Collect required documents (Medical History forms, consent forms etc) from patients
- Appointment confirmation
- Overdue account following up
- Follow company policies and protocol for cross-infection control
- Other tasks
Education
Diploma of Community Welfare -
TAFE
Granville, NSWSkills
- Practice management skills
- Leadership skills
- Problem solving skills
- Communication skills
- Decision making skills
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Corporate Manager
No Gaps Dental
01.2021 - Current
Franchise Manager
No Gaps Dental
12.2016 - 11.2019
Practice Manager
No Gaps Dental
12.2014 - 11.2016
Dental Assistant/Receptionist
No Gaps Dental
07.2012 - 11.2014
Diploma of Community Welfare -
TAFE
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