Vivian Ying

Guest Relations:

Handles guest complaints, requests, and special needs, ensuring a high level of guest satisfaction. Address issues that arise during a guest's stay and work to resolve them promptly.

Staff Supervision:

Oversees the hotel staff and restaurant staff during their shift. Ensures that all staff adhere to the hotel’s standards and procedures.

Reporting:

Prepare and distribute a daily report to the entire management team detailing the hotel's performance, including occupancy rates, complaints, maintenance issues, and housekeeping concerns, as well as any other relevant daily challenges.

Operational Management:

Manages daily operations, including checking in and out guests, coordinating room assignments, and handling booking discrepancies. Ensures that all operational procedures are followed.

Problem Solving:

Addresses and resolves operational issues or emergencies.

Security and Safety:

Conduct a daily security check of the entire building, monitor security systems, and ensure adherence to safety protocols to safeguard guests, staff, and the property.

Training and Development:

Assist in training new staff members and ensuring that all team members are familiar with hotel policies and procedures.

Building Management:

On-Site Supervision:

Oversees the daily operations of the building, including common areas and building systems. Attended Body Corporate meetings as needed to represent management interests and address building-related concerns.

Maintenance Oversight:

Coordinate and supervises contractors to complete general repairs and maintenance working as required and performance reporting to committee.

Security:

Monitors building security, conducted daily walk-throughs of the building, maintaining the property to the highest standards.

Relationships:

Work closely with committee members and the strata company to build and maintain positive relationships with all owners and tenants

Emergency Response:

Handles emergency situations within the building and ensures that safety protocols are in place.

Property Management

Marketing and Leasing:

Markets vacant units, shows properties to prospective tenants, and processes rental applications.

Lease Administration:

Administer lease agreements, including rent collection and lease renewals. Ensure accurate and up-to-date records of tenant information and lease terms

Tenant Relations:

Handles tenant inquiries, complaints, and issues. They also manage lease agreements, renewals, and evictions.

Maintenance and Repairs:

Supervise contractors for repair and maintenance.

Communication:

Maintain open and clear communication with property owners. Communicate effectively with tenants, addressing concerns and providing information.

Customer Service:

Provide excellent customer service to guests. Address guest inquiries, resolve issues, and ensure a pleasant and comfortable stay. Foster a welcoming and hospitable atmosphere, friendly, approachable, and attentive to guest needs with smile.

Reservations

Handle reservations answering phones calls and reply to emails. Arrange group bookings and special events.

Check-In/Check-Out

Ensure that check-in and check-out procedures are efficient and streamlined. Apply a quick and hassle-free experience for guests.

Inventory Management

Managing inventory, including supplies, linens, and amenities. Ensure that there are enough resources to meet guest needs while minimizing waste. Monitor and control room availability.

Staff Management

Hire, train, and supervise staff members, including front desk clerks, housekeeping staff, and maintenance personnel.

Marketing and Sales

Develop and implement marketing strategies to attract guests. Collaborate with online travel agencies and other platforms. Drive sales and occupancy rates.

Operational Management:

Oversee day-to-day operations of the motel. Ensure smooth functioning of all departments, including housekeeping, front desk and maintenance.

Maintenance and Facilities Management

Ensure that the motel's facilities are well-maintained and in good condition. Overseeing routine maintenance and arranging repairs on time to ensure properties with safety and quality standards. Make sure the repair job has been completed before guests move in.

Problem-Solving

Address guest complaints, staffing issues, or maintenance issues, and make sure problems have been solved promptly and effectively.

Guest Relations:

Build positive relationships with repeat guests. Solicit and respond to guest feedback. Implement improvements based on guest suggestions.

Real Estate- Sale Association April 2024-July 2024

Administrative Support

Document Preparation: Prepares, organizes, and manages real estate documents, including contracts, agreements, and property listings.

Appointment Scheduling:

Coordinates and schedules appointment such as photography, staging etc.

Property Listings:

Assists in creating and updating property listings on various platforms.

Marketing:

Create and organize copywriting in collaboration with the marketing team, including flyers, brochures, and advertisements, to effectively promote properties and the agency.

Customer Service:

Assists clients with inquiries, provides information about properties, and addresses initial concerns.

Follow-Up:

Handles follow-up communication with clients and prospects to keep them informed and engaged.

Market Research: Conducts research on property values, market trends, and competitor activities to support the agency's sales strategies.

Database Management: Updates and maintains client and property databases, ensuring accuracy and up-to-date information.

Transaction Coordination: Supports the transaction process by coordinating between buyers, sellers, and other parties involved in real estate transactions.

Documentation Handling: Assists in the preparation and review of contracts and other documents required for transactions.