Viviana Ortega
Keswick,SA
Summary
A dynamic kitchen management student with proven expertise in food safety and hygiene excelled at Atura Adelaide as an F&B attendant, enhancing dining experiences and boosting customer loyalty. Skilled in upselling and complaint handling, demonstrated exceptional teamwork and communication, significantly contributing to seamless service and operational efficiency.
Overview
2
2
years of professional experience
Work History
F&B Attendant
Atura Adelaide
11.2022 - Current
- Greeted customers and provided menus upon arrival to dining room through friendly interactions and genuine care for their dining experience.
- Ensured food safety compliance by properly handling food items according to established guidelines.
- Accommodated diverse dietary requirements of guests through careful communication with kitchen staff when relaying orders or modifications.
- Contributed to increased sales through upselling menu items and promoting daily specials.
- Enhanced customer satisfaction by providing efficient and attentive service during busy periods.
- Supported smooth restaurant operations by promptly addressing guest inquiries and concerns.
- Delivered exceptional guest experiences by anticipating needs and attending to special requests.
- Offered product samples, answered questions and helped customers find items.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Provided comprehensive training for new F&B Attendants, fostering a positive work environment and strong teamwork ethic.
- Trained new staff members on company policies and procedures.
Education
Kitchen Management
Salford College
Adelaide, SA11.2024
Skills
- Food safety knowledge
- Hygiene and Cleanliness
- Allergen awareness
- Order taking accuracy
- Complaint Handling
- Phone orders
- Upselling strategies
- Beverage Preparation
- Teamwork and Collaboration
- Excellent Communication
Timeline
F&B Attendant
Atura Adelaide
11.2022 - Current
Kitchen Management
Salford College
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